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Hi Chris, We haven't fined anyone for decades. We just invoice them for the replacement price after about 6 weeks. We email 3 days before an item is due and then a couple of emailed overdue reminders before the bill. The gain in customer relations outweighs the small amount of money we'd collect. Regards Mike Mike Roddham Head of Service West Sussex Knowledge & Libraries 01243 831507or internal extn 32778 [log in to unmask] Skype: mike.roddham http://www.westsussexknowledge.nhs.uk The information contained in this e-mail may be subject to public disclosure under the NHS Code of Openness or the Freedom of Information Act 2000. Any processing, redistribution, disclosure, or reproduction of this message, except as intended is prohibited. Unless the information is legally exempt from disclosure, the confidentiality of this e-mail and your reply cannot be guaranteed. If you received this e-mail in error, please notify the sender and remove all copies of the message, including any attachments. Any views or opinions expressed in this e-mail (unless otherwise stated) may not represent those of Western Sussex Hospitals NHS Foundation Trust. -----Original Message----- From: UK medical / health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Chris Lawton Sent: 14 July 2017 10:28 To: [log in to unmask] Subject: Library Fines Hello all, Just a quick question - have any healthcare libraries trialed not having fines for overdues? If so would be really grateful if you would share the results. Many thanks