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I agree Kim - it absolutely *is* my job to hear it, not just as a fellow human being, but because it's impacting on their learning so I need to take it into account, and I also think that part of my role as LDer is 'person who knows how universities work and therefore how students can navigate them', and therefore I act as a signpost to the resources that can help them. I hear it. I can't help resolve it; the actions I can take within my remit are taking it into account in any further work I do with them, and referring them. The only point I'd stop them talking is if I felt they were expecting a therapeutic relationship which I'm not qualified to offer. I make a point of getting to know the counselling team to build this link. 

I also strongly feel the lack of a supervisory relationship, and have tried to build this element into my team's meetings as best I can. I would love more professional development as to how this is done in counselling - as well as a similar supervisory relationship for myself! Who supervises the supervisors?! 

Best wishes

Helen


On Tue, 18 Jul 2017 at 18:30, Kim Shahabudin <[log in to unmask]> wrote:
I do agree Helen, but I also think we've all experienced days when we go home and weep over a student we've seen who's unburdened themselves on us because they trust us. I'm emphatically not a counsellor, but I won't hold up my hand and tell someone who feels they can confess stuff to me to stop because that 'it's not part of my job to hear how you've been abused/raped/bullied/abandoned etc, even if it is having an impact on your studies.' But it does take a toll on your own mental health after a while, and what really struck me when our service was co-located with Counselling was that the counsellors had supervisors to whom they could unload the awful things they'd heard, and we don't.

Don't know the answer to this (informal access to something similar to counselling supervision? It must be a problem for personal tutors too) and I'm not sure how it relates to John's original question, but just adding my bit.

Kim


Dr Kim Shahabudin, SFHEA, Study Adviser, Study Advice & Maths Support 

University of Reading Library @ URS Building, Whiteknights, Reading

0118 378 4242/5222 : www.reading.ac.uk/library/study-advice twitter: @unirdg_study

Please note that I now work part-time and am not usually on campus on Mondays.


From: learning development in higher education network [[log in to unmask]] on behalf of Helen Webster [[log in to unmask]]
Sent: 18 July 2017 17:06
To: [log in to unmask]
Subject: Re: "we are not a therapeutic community"

I would hesitate to think of LD as a therapeutic activity. For me, therapy is a healing activity (half my family are clinical psychologists, so I don't see therapy as a negative thing, I'm just clear that's not what I do), and that implies that the student is unwell, and needs to be brought to health, is disordered, and needs to be helped to good order. Learning development, on the other hand, I think, accepts that learning is by its very nature challenging, destabilising, unsettling, 'troublesome' - and if it's not, it's not learning. To learn something is to challenge your worldview - that's quite something! I think as LDers we do help students explore their feelings around that, which are bound to be strong if they are really engaged - and these feelings can be negative or as Sandra says, very positive.  But I think to call this therapy implies that the feelings that come with learning are in some way problematic instead of a perfectly natural and inevitable part of the process.

Where the problem arises is that the situation that John outlines has made university a very unsafe place to experience this unsettling, troublesome activity of learning. None of this - the employability agenda, fees, the examination regime in schools, has really got anything to do with learning and in fact is profoundly unhelpful. How can students feel secure enough to take risks, explore the unknown, make mistakes in this environment? How can they, when the environment itself is so unsafe? How can they learn in such a culture?

We aren't counsellors and for individual students, I don't feel I can support mental health issues or other things that impact on their ability to learn. I can take them into account in my work, but I can't help with them. There does come a point when an individual has so much going on in their lives that the upheaval of learning isn't a good thing to add to the mix at that time. I can't do therapy, I can't heal, and learning isn't something to be healed anyway. But I can fight for a university community which does its best to create a safe place to experience the unsettlingness of learning in a compassionate way, which is as inclusive and diverse as possible, remembering that its whole purpose is to help students learn and to assess that learning without getting hung up on rigid means, and try to fight against the whole culture that counteracts learning.

best wishes

Helen

 

On Tue, Jul 18, 2017 at 4:35 PM, Juliette Smeed <[log in to unmask]> wrote:

Dear John,

 

Why not be a therapeutic community? I would argue because it is not in students’ best interests. To my mind a therapeutic community is one that supports students where they are and helps move them onto a ‘better’ place – be that emotionally, physically, educationally or whatever. Perhaps that’s a narrow perspective.  

 

In contrast, I would advocate for academic learning communities that can say, ‘This is who we are. This is what we do. Our primary focus is to help you join us.’ Now I understand that might not be popular with people who would like students to primarily lead their own learning, but as a therapeutic ‘good’ it has a great deal of value. First, it is honest: we do want students (to start at least) to learn to think in particular ways about ideas whose value we have determined. Second, it affords greater opportunities for students to develop a sense of belonging, which I believe is currently a great malaise among university students. They don’t really know why they are here. Third, it makes it easier for us to state clear expectations and give students a chance to meet those expectations, so they can feel good about their achievements more often and anxious about their performance less often.

 

Perhaps what is wrong with universities is not that they fail to shift to accommodate the realities of student experiences, but rather that they shift just a bit, enough so they can appear to be everything to all possible and potential students, and end up muddying the message. If we could be clearer on our learning agenda, then we would confuse students less, not play so large a role in causing students to behave badly, and get to feel a lot more certain when we have to take decisions on whether students stay at university or go. Because, then it is just a matter of deciding: with everything else going on, are they still capable of learning in this community?

 

OK, I’ve simplified it. But I do believe it is possible to focus on student wellbeing without becoming therapeutic about it.

 

Best wishes,

 

Juliette

 

Dr Juliette Smeed

Academic Skills, Business School

University of Buckingham, Hunter St, Buckingham MK18 1EG

Room 126, AdR Building

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Tel: 01280 827540  Email: [log in to unmask]

 

Visit the University's pages on Referencing and Avoiding Plagiarism

 

 

 

From: learning development in higher education network [mailto:[log in to unmask]] On Behalf Of John Hilsdon
Sent: 14 July 2017 16:20
To: [log in to unmask]
Subject: "we are not a therapeutic community"

 

Dear all

 

I write with a musing, wondering how learning developers see this situation … I think my LD colleagues locally feel the crisis in mental health (e.g.  https://www.theguardian.com/society/2017/may/23/number-university-dropouts-due-to-mental-health-problems-trebles etc. etc. etc.) has been used as an excuse to justify a reduction in resources available for their work, and it certainly is true that we have expanded our support services for those areas here – i.e. for disability, mental health and wellbeing support – whilst LD has languished behind.

 

A phrase that became something of an in-joke, and latterly a sour joke, here is that ‘we are not a therapeutic community’. I am not sure who coined (sic) it first; maybe it was me, back in the days when it was less of an everyday occurrence to be dealing with serious mental health issues, expressions of suicidal thoughts, self-harm, self-medication and other disruptive and challenging behaviours. It was a comment that was intended to accompany expressions of doubt about the level of support we could offer to an unwell student, and the rightful role of university. It was brought out with regret to underscore how sorry we are that there comes a point when we need to say enough is enough and we can’t continue to help because that someone is too ill, too needy or their behaviour is too scary, and we have a duty to all our other students and to our staff, eventually to exclude or withdraw or suspend that person from study. And we do not have the skills, the expertise, the training … and we do not have the resources or the time … and university is not the right place for someone like that ...

 

And that is all ‘true’ - at least in part, but there are other interpretations. What do we expect? We admit almost half the population leaving school into university, having convinced them by fair means and foul that they need degrees, that they must invest in themselves, that they should borrow to finance this investment, with themselves as collateral, that their capital will pay off in time. Yet we know the levels of debt of graduates has risen precipitously (https://www.theguardian.com/education/2017/jul/11/the-partys-over-how-tuition-fees-ruined-university-life) and that the so-called graduate premium in employment is less and less a reality. And at a time when life generally appears more precarious, more uncertain and more frightening than ever, we wonder why such a large number of our students become ill or behave in such challenging ways while they are with us. And, as NHS services to support the needs of those with mental ill-health cannot cope, again and again we hear that students are discharged from hospital or by their GPs, only to fall immediately back into trouble, and often university is their one hope of making life more positive … so we have invented ‘fitness to study’ policies that can exclude those in greatest need …   

 

So my question to universities is: why not be therapeutic communities? I’m being provocative - I don’t mean why not take on the NHS’s role, of course, nor expect to support those who have really dangerous conditions at university, but perhaps an acknowledgment of a therapeutic role, without the sneering, is what we need - and perhaps ‘compassionate university’ initiatives (https://charterforcompassion.org/91-partners/the-education-sector/schools-colleges-university-and-learning-institutional-partners/3914-the-worlds-first-compassionate-university) can offer an alternative to the dire rhetoric of edubusiness’ notions of students as human capital.

 

I was a learning developer before I was a manager of ‘wellbeing’ … LD is where my heart is – maybe there’s a greater role for LD in community building and PALS work, to respond to the MH crisis than is currently recognised?  

 

Best to all

 

John

 

John Hilsdon

Head of Learning Support and Wellbeing

Room 104, 4 Portland Mews

University of Plymouth

Drake Circus

Plymouth

PL4 8AA

+44 (0)1752 587750

 

[log in to unmask]

http://www.plymouth.ac.uk/staff/jhilsdon

 

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