Hi Teresa,
Thanks very much for taking the time to reply. I’m starting to get the picture that the response rate I have is not too bad, and also that there may any number of reasons why a student indicates they would like an induction, but then doesn’t
follow up (including that they have found the help through other channels, which is great).
I like your suggestion of sending one email per term to all students registered for library support. That may prompt anyone who feels the need to get in touch, without you having to put in a disproportionate amount of time.
Best wishes,
Katherine
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