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Hi Helen Thanks for your reply and the helpful advice - you make a very good point about changing needs as students progress through their studies. I also tell students that they are welcome to come back as often as they like for more help, and some do - it does seem to be that initial making contact which is hard for some. Yes, it's discouraging when people don't take up the support we offer, but as you say, you can only focus on the ones who actually turn up! Best wishes Katherine [cid:image001.png@01D265D9.FC603DC0] Katherine Coussement Enquiry Team Supervisor (Equality & Accessibility) J. B. Priestley Library, Information Services Please do not hesitate to contact me should you need assistance in using the Library or wish to discuss individual requirements. I work Monday-Friday 9am-5pm [Title: Phone - Description: Phone] +44 (0) 1274 236033 (direct) [Title: Phone - Description: Phone] +44 (0) 1274 233301 (general) [Title: Web Address - Description: Web Address] www.bradford.ac.uk/library<http://www.bradford.ac.uk/library> Please reply if any of the contents in this email are not accessible so an alternative can be provided. Please tell us how we are doing. The Library welcomes your feedback and suggestions to improve the accessibility of our services. <http://www.bradford.ac.uk/library/about-us/contact-us/feedback-form/> [cid:image005.png@01D0476D.2E244280]<http://www.bradford.ac.uk/library/about-us/contact-us/feedback-form/> All information provided is confidential.