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FYI When we reported the MyiLibrary / Shibboleth / Chrome security error problem to ProQuest, they initially gave us same response as Hannah at University of Surrey received - that "There are no plans to upgrade the MyiLibrary platform to stop the message appearing as the plan is to migrate MIL customers to Ebook Central." I assume a lot of people have expressed displeasure at this - in the latest reply we have received from ProQuest, they have now advised "The Chrome issue has been raised as a high priority therefore, management and MiL IT developers are urgently looking at having the issue resolved. As soon as details are provided we will feed these out to customers affected." Fiona Fiona Tinto E-Resources Librarian University of Strathclyde Library Email: [log in to unmask] Tel: 0141 548 4459 -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Beton, Helen Sent: 10 February 2017 12:43 To: [log in to unmask] Subject: Re: [lis-e-resources] MyIlibrary books not working in Chrome Hi, A colleague has mentioned that she is also experiencing the same error message in Dawsonera when using Chrome. Has anyone else experienced this? Thanks. Helen Helen Beton Resources Information Specialist Information Services Cranfield University, Cranfield, Bedfordshire MK43 0AL E: [log in to unmask] T: +44 (0) 1234 750111 x3714 W: www.cranfield.ac.uk This email and any attachments to it may be confidential and are intended only for the named addressee. If you are not the named addressee, please accept our apology, notify the sender immediately and then delete the email. We request that you do not disclose, use, copy or distribute any information within it. Any opinions expressed are not necessarily the corporate view of Cranfield University. This email is not intended to be contractually binding unless specifically stated and the sender is an authorised University signatory. Whilst we have taken steps to ensure that this email and all attachments are free from any virus, we advise that, in keeping with good computing practice, the recipient should ensure they are actually virus free. -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Hannah Wise Sent: 09 February 2017 15:29 To: [log in to unmask] Subject: Re: [lis-e-resources] MyIlibrary books not working in Chrome Hello all, Yesterday all our MyIlibrary ebooks started displaying a security error message when accessed on Chrome. “Your connection is not private. Attackers might be trying to steal your information from shib.ingramdigital.com (for example, passwords, messages or credit cards), NET:ERR_CERT_WEAK_SIGNATURE_ALGORITHIM” According to Proquest, this is due to some authentication changes Google made recently that means if a site doesn’t have certain certificates, it throws up this warning. You can get round it by clicking Advanced and continue but obviously this is less than ideal as a lot of readers get stuck at the slightly scary looking warning page. Proquest say they will not be making any further changes to their certificates as they are upgrading to a new platform (Ebook Central). However this leaves a large portion of our ebooks not working correctly on one of the most popular browsers. We also use this browser to order, quality check and other ebook related tasks. Having had bad experiences when Proquest migrated the EBL and Ebrary books to the Ebook Central platform, we are not eager to rush them to make this step. Neither are we particularly pleased at having all the ebooks we bought through them, not work on one browser. Has anyone else experienced this? If so, have you found any solutions or received any compensation? Many thanks, Hannah Hannah Wise E-Resources Support Team Library and Learning Support Services University of Surrey [log in to unmask]<mailto:[log in to unmask]> 01483 683890 lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG