Dear all, We are looking to upgrade our WebChat service from a free service to a more robust system. Can you confirm what providers exist? I know of the following: * Springshare's LibAnswers product - LibChat * QuestionPoint, which comes from OCLC * Zopim Does anyone use any of the above and can recommend a particular provider? Any assistance is greatly appreciated. Kind regards, Aqil Zahid Team Leader, Public Services Library Services Queen Mary, University of London Mile End Road London E1 4NS United Kingdom Tel: +44 (0)20 7882 7380 Fax: +44 (0)20 8981 0028 Email: [log in to unmask] Web: http://www.library.qmul.ac.uk/