Hello All,

 

Would anybody be willing to share experiences with using Skype as a communication tool for customer support?

 

It appears some university libraries are using this application to provide support in the academic/subject librarian context, but I cannot find a Higher Education institution that uses Skype as a method to compliment general user support via telephone, email, chat and instant messaging?

 

Also, if you have considered Skype in this context before, but discounted it for whatever reason, I’d love to hear the reasons behind the decision.

 

In addition, if you have chosen an alternation solution that provides much the same service, I’d also like to hear from you.

 

All replies will be dealt in confidence, and if a number do reply, I’ll collate the information and disseminate to the community.

 

Kind Regards, David

 

Title: UK Customer Service Award

David White | eSystems Technical Officer

Libraries and Learning Resources | Nottingham Trent University

Boots Library | Goldsmith Street | Nottingham | NG1 5LS

Tele+44 (0) 115 848 4521

Email [log in to unmask]

www.ntu.ac.uk/library

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