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And a quick and easy trick is applying the "yesterbox" principle to email. Box of an hour each day to reply to yesterday's emails only. .so you will reply to any coming in today tomorrow in tomorrow's hour. That way you won't be distracted by incoming stuff and you may even find some stuff has been dealt with by time your reply. Same with telephone; set maybe 2 x 30 minute periods (say 10 am and 2.30) when you pick up voicemails and return calls and apart from that just let it ring. You can if you want put an auto response on each saying something like "will respond within 2 working days. If an emergency call First Aider; if general health advice required see NHS Choices/contact GP" - in other words start setting some boundaries for yourself and others. Regards Carr On 21 Sep 2016 10:56 PM, "Karen Coomer" <[log in to unmask]> wrote: > This is a common problem. I once inherited an OH service where the OH > nurse was expected to amongst all the things you list fill up the sanitary > products in the machines, inspect employees lockers to check they were > clean and make employees appointments with their GPs, dentist etc - quite > ridiculous. I think the best way to tackle this is to look at an OH > strategy which has aims and objectives linked to the risks of your business > - see the attached for an example of what I mean, it's then about > communicating that strategy, what you are there for and what you are not > and putting in a system for referral appointments, like Anne suggested, > support and training for F/aiders and getting seen in the workplace not > confined to the department. For the inherited company I mentioned I listed > all that I did for 3 months and worked out the % of the workforce that I > saw (only 5% of the same faces) and how long it took me to do all the silly > things, I then recommended a strategy and plan of action along the lines of > the attached. They eventually got the message but it was hard work and a > lot of perseverance. > Good luck! > Karen > > > -----Original Message----- > From: [log in to unmask] [mailto:[log in to unmask]] On > Behalf Of Lucian Deighton > Sent: 20 September 2016 08:23 > To: [log in to unmask] > Subject: [OCC-HEALTH] Should OHA Services be requested be classified as > urgent? > > Hi All > > I am a lone worker and my time at work is usually overstretched. It's > also means that as a lone worker I have to be everything and I always had a > large caseload. This includes telephone messages, emails, attending to > unannounced visitors, stockpiling for FirstAiders, Ordering stock in > addition to normal occupational health advisor role. > > I want to manage my time effectively at work and I realise I can't please > everyone and I can only do what I am able to do any given day. > > I ask others here to share which occupational health services will be > classified as urgent? > I am asking please for others to share their practice. > > I seem to be having lots of cases referred which In my view as to be > attended to in a timely manner but not urgent . > Please reply off-line. > > Thanks > > > > > > ******************************** > Please remove this footer before replying. > > OCC-HEALTH ARCHIVES: > http://www.jiscmail.ac.uk/lists/occ-health.html > > CONFERENCES AND STUDY DAYS: > http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH > > ******************************** > Please remove this footer before replying. > > OCC-HEALTH ARCHIVES: > http://www.jiscmail.ac.uk/lists/occ-health.html > > CONFERENCES AND STUDY DAYS: > http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH > ******************************** Please remove this footer before replying. OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH