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Hi Ian The Customer Service Group UK has published a range of documents on mystery shopping which you might find a helpful place to start - http://www.customerservicesgroup.co.uk/mystery-visiting. best wishes Christina ------------ Christina Lewis BSc (Hons), PgDIP, MCLIP Head of Gateway Services | Library & Student Services - Telephone: 01372 202461 - UCA is a top 40 university, this year entering the Guardian University Guide league table at position 39, with its School of Architecture placed 5th in the Subject listings. For over 150 years the University for the Creative Arts in Canterbury, Epsom, Farnham, Maidstone and Rochester has been leading the way for art and design education. From: A general library and information science list for news and discussion. [mailto:[log in to unmask]] On Behalf Of Ian Hunter Sent: 28 September 2016 15:12 To: [log in to unmask] Subject: Mystery Shopper enquiry Hi, I'm a Senior Customer Services Assistant at St Mary's University Twickenham. We are interested in using a mystery shopping company to come and inspect our services and give their feedback etc. Can anyone recommend services they have used? Thank you, Kind regards, Ian Ian Hunter Senior Customer Services Assistant Library and Learning Technology Tel: 020 8240 4097 Ext: 4097 St Mary's University Waldegrave Road Twickenham London TW1 4SX www.stmarys.ac.uk<http://www.stmarys.ac.uk/> [http://staffnet/services-departments/marketing-design-communication/Documents/New-VID-Templates-Downloads/Logos/Email-Signature-Logo.jpg] ***************************************************************************** Disclaimer This email may contain privileged, proprietary, or otherwise private information and is intended solely for the individual to whom it is addressed. If you are not the intended recipient, we are sorry that you have received this email in error. Please note that any use, dissemination, forwarding, printing, or copying is strictly prohibited. Please contact the sender, do not open any attachments, and delete the email immediately. Any views and opinions are those of the individual sender and not necessarily those of St Mary's University Twickenham. Please rely on your own anti-malware software. No responsibility is taken by the sender for any damage rising out of any infection. We reserve the right to monitor e-mail messages passing through our network as permitted under UK law. *****************************************************************************