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We’re currently reviewing our self-service procedures, and were wondering if anyone who use self-issue and/or self-return machines or kiosks would be willing to share some information: - For borrowing, do your users just use their library card, or do they also have a PIN? - For returning, do your users just scan their books, or do they also have to activate their accounts by presenting their cards, again – do they have to use a PIN? - Do you offer print receipts for the transactions, or do you email a receipt? Our users currently authenticate using cards and PINs to borrow, but just return their books; print receipts are available for both transactions. I can summarise replies for the list if anyone else is interested. Regards, Alexandra Talbot Alexandra Talbot Customer Experience Librarian, University Library [cid:image004.jpg@01D1D871.03F55990]<http://www.northumbria.ac.uk/>T: +44 (0)191 227 3309 E: [log in to unmask]<mailto:[log in to unmask]> Library Services, City Campus Library, Northumbria University, Newcastle upon Tyne, NE1 8ST, United Kingdom www.northumbria.ac.uk/library<http://www.northumbria.ac.uk/library> @NULibrary<http://www.twitter.com/nulibrary> www.facebook.com/NorthumbriaUniLibrary<../../../../../brjc8/Downloads/www.facebook.com/NorthumbriaUniLibrary> [cid:image004.jpg@01CF7B50.A35858F0] This message is intended solely for the addressee and may contain confidential and/or legally privileged information. Any use, disclosure or reproduction without the sender’s explicit consent is unauthorised and may be unlawful. If you have received this message in error, please notify Northumbria University immediately and permanently delete it. Any views or opinions expressed in this message are solely those of the author and do not necessarily represent those of the University. The University cannot guarantee that this message or any attachment is virus free or has not been intercepted and/or amended.