**Apologies for cross posting**

 

Managing Quality from Outsourced Services, 20 July, London

 

Many publishers are seeking to reduce costs by outsourcing non-core processes to third-party suppliers (either domestically or offshore) in areas such as customer service, subscription processing, peer review management, invoice handling, marketing and production. Using practical case studies, this workshop will identify some of the key skills essential for effective outsourcing (in line with those contained in the National Occupational Standards for Publishing/Outsourcing).  It will cover:

 

•           Creating and managing Request for Proposals (RFPs)

•           Setting up and managing the supplier

•           Agreeing and maintaining Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)

•           Dealing with cultural differences and remote working (including time zones)

•           Changing suppliers, plus much more.

 

Delegate Comments

"Really great day learning new skills and understanding. Great course!"  Emma Chan, BMJ

“Really useful and informative.”  Neil O’Regan, Cambridge University Press

 

Tutors

Laxmi Chaudhry is a cross cultural consultant and trainer, specialising in business effectiveness across international cultures (including remote working, outsourcing and joint ventures). She speaks Hindi, Urdu, Punjabi and Gujarati. 

 

Kathy Law works for Maverick Publishing Specialists and as such is involved in multiple conversations with multiple publishers (large and small, societies and commercial) and vendors regarding their requirements for support in their platforms, workflows, outsourced sales and marketing and market research. 

 

More information and to book your place or email [log in to unmask]

 

 

Don’t forget that if you are unable to attend an open course then we can bring the course to you as in-house training, available to all members worldwide. Contact Amanda Whiting by email [log in to unmask] or tel: +44 (0) 1865 247776.

 

Forthcoming training courses:

Introduction to People Management for Publishing, 15 June, London (still time to book)

Understanding Copyright, 22 June, London

Licensing your Content, 6 July, London

Acquiring and Selling Publishing Assets, 14 July, London (management workshop)

NEW Disruption, Innovation and Creativity: How to generate and implement new ideas in scholarly publishing, 9 November, London

 

Melissa Marshall

Training and Admin Coordinator

E: [log in to unmask] T: +44 (0) 1622 871035

W: www.alpsp.org Follow us on Twitter: @alpsp