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[Inline images 1] Comment below from a participant at the NW Task Group:- "It is hard not to feel that the 'Libraries Deliver' document is the beginning of a new chapter in the history of public libraries. The Libraries Taskforce still have a long-road ahead, but one of the most vital activities under way has already begun: people are talking. Not just library folk talking amongst themselves either, the most significant thing here is that many different partners and stakeholders are in at the ground-level helping to shape a united approach to service delivery." And below comment on the comment This sounds like it's been written by a PR firm. It reeks with complacency. All sense of urgency has been expunged in favour of a reference to 'a long road ahead..'. Well, as that road is travelled, cash-starved councils like Lancashire will be continuing to decimate library services while Vaizey sits on his hands in the DCMS's ivory tower. If anything, this sort of rubbish merely confirms the growing suspicion that the Taskforce has been set up by the DCMS and LGA to disguise inaction with reference to the Sieghart report. It's hard not to feel that it's an exercise in the black arts for which Whitehall is infamous. And below another comment on the comment! 'product awareness' for staff, and 'recruiting staff with sales/customer service skills on the front line backed-up by experts as needed You be the Jury! Frances Hendrix Martin House Farm, Hilltop Lane, Whittle le Woods, Chorley, Lancs, PR6 7QR Tel: 01257 274 833. Mobile: 0777 55 888 03