On 22 Apr 2016 21:24, "Mary Hawking" <[log in to unmask]> wrote:

What happens when things go wrong?

With a fax, someone had to take it out of the machine & look at it

If it was labelled “urgent” – or a member of staff thought it should have been – human intervention ment that it would be passed to a suitable individual to be processed.

If there is an “urgent fax” email, dealing with it will depend on:-

some human intervention to establish that it is in fact urgent – and to forward it to an appropriate person to deal with it and

some algorithm to identify that this is an urgent email (as opposed to something routine which can wait for a partner to return from leave)

ability of the sender to reliably provide an agreed trigger to activate the alogorithm

Is this scenario (delighted if I’ve got it wrong) correct?

& if it is, what do you do & should there be some nation wide best practice guidance?

Mary Hawking
Committee member BCS PHCSG
UKCHIP level 3
Retired from NHS on 31.3.13 because of the Health and Social Care Act 2012
"thinking - independent thinking - is to humans as swimming is to cats: we can do it if we really have to." Mark Earles on Radio 4

14.00 - 14.45 From Read to SNOMED. A profitable journey

http://ukehealthweek.com/bcsday2.asp

From: GP-UK [mailto:[log in to unmask]] On Behalf Of Karen
Sent: 19 April 2016 17:48
To: [log in to unmask]
Subject: Re: Docman

In our CCG area the emails all come in via an edt account. We had an issue around safeguarding reports and have now got GPs to set up rules on their EDT accounts so that copies of the emails are diverted to an email address within the practice and can thus be actioned urgently. We got social services to always put a phrase in the subject which would single them out. Hopefully if secondary care are contacting GPs about something urgent they will phone as well as email?

Otherwise it is necessary to ensure that Docman accounts are looked at every day at least and posted i think.

Hope that helps

Karen

On 19 Apr 2016, at 17:09, Geoff Schrecker <[log in to unmask]> wrote:

Interesting question Tref, also getting lots of routine stuff now filling the duty doc box via fax.

Counting the days!

On Tuesday, 19 April 2016, Trefor Roscoe <[log in to unmask]> wrote:

Hi people,

Just want to pick brains. I am looking at how urgent messages are dealt with
in practices. Fax machines are being replaced by electronic messages and I
realise I do not understand how Docman handles this.

I have hardly ever used it and don't understand the ways practices handle
what used to be faxes. Are urgent messages flagged up in some way? Are they
linked directly to the patient record? How do you make sure nothing is
missed? Do all incoming messages have to be actioned by a doctor
(edischarges, opd Rx requests etc) and how are they prioritized?

Thoughts on usability and how it could be enhanced also welcome.

I realise that this is possibly using the list in relation to my
consultancy work but bear with me, I have run this list for free for nearly
15 years.

Trefor

--
Small phone, fat fingers, no glasses. Please forgive typos!