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All grist to the mill Just all case scenarios For HSCIC. Transfer of Care scenarios will feed into mix Pass" buck/bomb" Mark On 22 Apr 2016 21:24, "Mary Hawking" <[log in to unmask]> wrote: > What happens when things go wrong? > > With a fax, someone had to take it out of the machine & look at it > > If it was labelled “urgent” – or a member of staff thought it should have > been – human intervention ment that it would be passed to a suitable > individual to be processed. > > If there is an “urgent fax” email, dealing with it will depend on:- > > 1. some human intervention to establish that it is in fact urgent – > and to forward it to an appropriate person to deal with it and > 2. some algorithm to identify that this is an urgent email (as opposed > to something routine which can wait for a partner to return from leave) > 3. ability of the sender to reliably provide an agreed trigger to > activate the alogorithm > > Is this scenario (delighted if I’ve got it wrong) correct? > > & if it is, what do you do & should there be some nation wide best > practice guidance? > > > > *Mary** Hawking* > *Committee member BCS PHCSG* > UKCHIP level 3 > *Retired from NHS on 31.3.13 because of the Health and Social Care Act > 2012* > "thinking - independent thinking - is to humans as swimming is to cats: we > can do it if we really have to." Mark Earles on Radio 4 > > 14.00 - 14.45 From Read to SNOMED. A profitable journey > > http://ukehealthweek.com/bcsday2.asp > ------------------------------ > > *From:* GP-UK [mailto:[log in to unmask]] *On Behalf Of *Karen > *Sent:* 19 April 2016 17:48 > *To:* [log in to unmask] > *Subject:* Re: Docman > > > > In our CCG area the emails all come in via an edt account. We had an issue > around safeguarding reports and have now got GPs to set up rules on their > EDT accounts so that copies of the emails are diverted to an email address > within the practice and can thus be actioned urgently. We got social > services to always put a phrase in the subject which would single them out. > Hopefully if secondary care are contacting GPs about something urgent they > will phone as well as email? > > Otherwise it is necessary to ensure that Docman accounts are looked at > every day at least and posted i think. > > Hope that helps > > Karen > > > > > > On 19 Apr 2016, at 17:09, Geoff Schrecker <[log in to unmask]> > wrote: > > > > Interesting question Tref, also getting lots of routine stuff now filling > the duty doc box via fax. > > > > Counting the days! > > On Tuesday, 19 April 2016, Trefor Roscoe <[log in to unmask]> > wrote: > > Hi people, > > Just want to pick brains. I am looking at how urgent messages are dealt > with > in practices. Fax machines are being replaced by electronic messages and I > realise I do not understand how Docman handles this. > > I have hardly ever used it and don't understand the ways practices handle > what used to be faxes. Are urgent messages flagged up in some way? Are they > linked directly to the patient record? How do you make sure nothing is > missed? Do all incoming messages have to be actioned by a doctor > (edischarges, opd Rx requests etc) and how are they prioritized? > > Thoughts on usability and how it could be enhanced also welcome. > > I realise that this is possibly using the list in relation to my > consultancy work but bear with me, I have run this list for free for nearly > 15 years. > > > Trefor > > > > -- > Small phone, fat fingers, no glasses. Please forgive typos! > > >