I was ~~un-fortunate~~ fortunate to be an early user of the refreshed WG. The answer from C&G Customer Services – funny that, ‘C&G’ and ‘Customer Service’ in one sentence, not heard very often – is their stock answer to everything. Don’t think that many people get much of an improvement after switching to their recommend view. I mainly use Chrome, as some pages do not display properly in IE or Edge.

My main gripes are the number of scroll bars that are available on one page – so much choice, so much confusion – and how there is no ‘Print’ button on the Course Catalogue page, oh, and how the unit calculator never seems to work.

Anyway, onwards and ???

Kind Regards

Peter Hearn

Examinations Officer & Internal Verification Team Leader

Capel Manor College

Bullsmoor Lane, Enfield EN1 4RQ

[T] 08456 122122 x 1156; [E] [log in to unmask]

From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Kelly Tomas
Sent: 16 March 2016 08:46
To: [log in to unmask]
Subject: Re: The 'Refreshed and improved' Walled Garden .........really?

Morning

We just got this response from Guilds re a shirty e-mail we sent yesterday afternoon…..will feedback to the group is it works – don’t want to get my hopes up!!!

Thanks

Kelly

EXAMS OFFICER

CITY COLLEGE PLYMOUTH

“…………………………………………………………………….Thank you for your feedback.

The problems you are experiencing could be linked to your internet browser. To remedy the issue, please switch your browser to Compatibility View. This means that your browser will recognize the best way to read the website you are visiting.

To switch to Compatibility View, please go to your Tools menu in your internet browser, and choose Compatibility View. Alternatively, there may be an icon of a page with a crack or jagged line through it, next to your address bar. Please click on this.

If you need further assistance with making these changes, please contact a member of your IT department who will be able to assist you with the individual settings of your machine.

Matthew Mckenna

Customer Services Implementation Team

City & Guilds – Believe you can

From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Graham Buss
Sent: 15 March 2016 14:12
To: [log in to unmask]
Subject: Re: The 'Refreshed and improved' Walled Garden .........really?

Hi,

We’ve been waiting for about 45 mins for an order for a single registration to be processed.

I loved the old Walled Garden for it’s simple, uncluttered look and speed of processing, but not anymore!

Regards,

Graham

Graham Buss

Interim Exams Manager

East Berkshire College

01753 443841

From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Jean Davis
Sent: 15 March 2016 11:16
To: [log in to unmask]
Subject: Re: The 'Refreshed and improved' Walled Garden .........really?

Hi,

Yes,……..agreed, we are all really frustrated with the new Walled Garden. We are having the very same problem. Last night it took 50 mins to complete a registration for 5 candidates. I also find the catalogue page showing the necessary units quite cumbersome to navigate.

Jean

Jean Davis Examinations Office Manager
Talk. See. Visit.	\| +44 (0) 121 477 1431 \| bournville.ac.uk \| Bournville College, Longbridge Lane, Longbridge, Birmingham, B31 2AJ \| Sat nav ref. B31 2TW

From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Kelly Tomas
Sent: 15 March 2016 10:33
To: [log in to unmask]
Subject: The 'Refreshed and improved' Walled Garden .........really?

Good Morning Jisc-ers

Was just about to pull my eyes out in frustration while trying to register candidates on the alleged ‘refreshed and improved’ walled garden and wondered if anyone else is find this just as frustrating as us – so far 5 registrations have taken me over 20 minutes?????

Please say you are all hating this as much as us!

Thanks

Kelly

Kelly Collyer-Tomas

EXAMS OFFICER

CITY COLLEGE PLYMOUTH

E-MAIL DISCLAIMER This e-mail and any attachments are intended for the named recipient only and are to be treated as confidential unless the College agrees otherwise. If you are not the intended recipient, please notify the sender immediately deleting this e-mail without making copies or using it in any way. The College may be legally obliged to disclose e-mail communications in a response to a legitimate request pursuant to both the Freedom of Information Act 2000 and the Data Protection Act 1998. City College Plymouth reserves the right to monitor, in accordance with its legal obligations, any and all aspects of its e-mail system, including the content of e-mails received, but will not do so routinely. City College Plymouth cannot guarantee that this e-mail or any attachments to it are virus free and does not accept any liability for any damage, costs or loss resulting from any virus infection. Any views expressed in the message are those of the sender and may not necessarily reflect the views of the College.

“Good College, with outstanding features”

Ofsted 2014

The above E-mail and any attached files may contain confidential and/or privileged material and is intended solely for the addressee(s). If you are not the intended recipient or the person responsible for delivering to the intended recipient, please be advised that you have received this E-mail in error and that any use, retransmission, dissemination or copying is strictly prohibited. Security Warning: Please note that this email has been created in the knowledge that Internet email is not a 100% secure communications medium. We advise that you understand and accept this lack of security when emailing us. Viruses: Although we have taken steps to ensure that this email and attachments are free from any virus, we advise that in keeping with good computing practice the recipient should ensure they are actually virus free. If you have received this E-mail in error please delete the material from any computer and notify the CITS Department. The E-mail is for information only and should not be relied, acted upon, copied or changed without our written authority. Any opinions expressed in this E-mail may be those of the individual(s) and not necessarily of Bournville College of FE.

Click here to report this email as spam to Websense.

Scanned for East Berkshire College by Websense

This message has been scanned for malware by Websense. www.websense.com