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If all these (possibly helpful) suggestions don’t work then I would suggest contacting our support team with as much information as possible: Mac model, OS, Capture One version, type of cable used and whatever troubleshooting steps you have taken so far Contact technical support<https://www.phaseone.com/en/SupportMain/ContactSupport.aspx> BR Yair Yair Shahar | Product Manager | Phase One [log in to unmask] | +44 77 8992 8199 From: AHFAP UK cultural heritage sector <[log in to unmask]<mailto:[log in to unmask]>> on behalf of Paul Gardner <[log in to unmask]<mailto:[log in to unmask]>> Reply-To: AHFAP UK cultural heritage sector <[log in to unmask]<mailto:[log in to unmask]>> Date: Thursday, 24 March 2016 17:13 To: AHFAP UK cultural heritage sector <[log in to unmask]<mailto:[log in to unmask]>> Subject: Re: Tethering Nikon D800 Hi I use my D800 tethered to an early 2008 macbook pro running capture one 8.3 without any problems. I recently did a job where I needed to use both my D800 and a Canon 5D these worked fine together just by selecting the camera I wished to use. You might want to have a look in preferences and try uninstalling cameras and getting the latest drivers for the camera. Capture one 9.1 has its own engine for tethering Canons rather than using Canon so may work better. Let us know how you get on I am not by my machine Ivor but if you contact me off line next week I may be able to chat you through it. Kind regards Paul Gardner Sent from my iPhone Kind regards Paul Sent from my iPhone On 24 Mar 2016, at 3:40 pm, digitisingart <[log in to unmask]<mailto:[log in to unmask]>> wrote: I occasionally use my D800 tethered to Sofortbild and that is a bit hit and miss - sometimes it recognises it and sometimes not. However it usually only takes two or three attempts and then works ok. Best Max <Easel:small.jpg> www.digitisingart.co<http://www.digitisingart.co/> email [log in to unmask]<mailto:[log in to unmask]> tel 0044 (0)7966 436973 On 24 Mar 2016, at 14:57, Clifford Cheney wrote: We tether a Nikon D810 to Capture One 8. Early problems were resolved by making sure the software was the newest version. You may also want to make sure the camera firmware is up to date. Edward is right that you can only have Nikon OR Canon enabled at any one time. Feel free to send me more details if you need help. Cheers, Cliff Cliff Cheney Head of Imaging Thesaurus Islamicus Foundation & Dar Al Kutub Manuscript Project +20 102 2202564 [log in to unmask]<mailto:[log in to unmask]> http://thesaurus-islamicus.org/index.htm On Mar 24, 2016, at 4:50 PM, Ivor Kerslake <[log in to unmask]<mailto:[log in to unmask]>> wrote: Does anybody have any experience of shooting with a Nikon D800 tethered to a MacBook Pro using Capture One ? Try as I might I can't get the software to recognise the camera. Not sure if the problem belongs to Nikon, Apple or Phase so thought I'd float it first. Many thanks.