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Hello all, We just did a super-short survey for our staff over the last four weeks, with two questions: 1. Please tell us about one thing that you like about Aubrey Keep Library, that you think works really well, or something you think we should keep doing. 2. Please suggest any ways in which the service you receive from Aubrey Keep Library could be improved. We welcome the comments and suggestions of those who do not currently use the service. We got some very useful and constructive answers out of both questions. Regards, Lisa Burscheidt M.A. MALIS MCLIP Assistant Librarian Aubrey Keep Library NELFT Portakabin next to Trust Head Office, Goodmayes Hospital, 157 Barley Lane, Goodmayes, Ilford, Essex, IG3 8XJ Tel: 0300 555 1200 Ext 64506 Email: [log in to unmask] Email: [log in to unmask] www.nelft.nhs.uk Best care by the best people Resource of the Month for February: The National Elf Service. The National Elf Service publishes critical appraisals of recent research in a number of fields including mental health, learning disabilities, commissioning, and social care to help you keep up to date in your chosen area of work. Check it out at http://www.nationalelfservice.net/. Find out about Aubrey Keep Library resources and services at http://www.nelft.nhs.uk/library. -----Original Message----- From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Sam Piker Sent: 18 February 2016 10:05 To: [log in to unmask] Subject: Gathering positive feedback from users Dear colleagues, I am putting together a short form to gather positive feedback/testimonials for our service, something to generate concise, quotable statements from people after those librarian-to-the-rescue moments. An internet trawl has turned up a few good ideas; I am thinking of using just three or four open questions to help people express how our service impacted them. Do any of you have a standardised email or form that you would be willing to share, or any other successful approach? Best wishes, Sam Piker Assistant Librarian Trust Library Education Centre The Hillingdon Hospitals NHS Foundation Trust Pield Heath Road Uxbridge Middx UB8 3NN Tel: 01895 279250 (internal ext: 3250) Fax: 01895 234150 Email: [log in to unmask] Web: http://www.thh.nhs.uk/services/library/index.php Keep up-to-date with our current awareness service at: http://www.protopage.com/hillibcas#Untitled/Home This email and any attachments are or may be confidential and legally privileged and are sent solely for the attention of the addressee(s). If you have received this email in error, please delete it from your system: its use, disclosure or copying is unauthorised. Statements and opinions expressed in this email may not represent those of NELFT. Any representations or commitments in this email are subject to contract. NELFT NHS Foundation Trust