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Hi Colin,

Thank you for your advice. The computer is a whole new computer (although not actually brand new). But it is a bit strange as according to IT it has a faster processor and a better graphics card than the old one so everything in theory should work. Personally I think they are either telling little fibs about the graphics card (I don't know what was in the last one) or there's something just not set up properly. I will get them to give it a good clean up though as you suggested. The real problem is that I am the only Photographer in the organisation so basically IT don't know anything about the software and rather than admit that they are just making stuff up, like apparently 4GB of RAM would be far more than I need!!!

Thanks again, fingers crossed they'll take some notice of all this professional advice I'm getting.

Claire :-)


www.clairecollins.com
07961 108831

On 18 February 2016 at 09:21, colin maitland <[log in to unmask]> wrote:
Dear Claire,

I would suggest that the problem is the upgrade, which is eating into your RAM and hard drive for no appreciable benefit. If the speed and the card were adequate last week, or whenever the upgrade was made, they still are. There are various possibilities towards a solution.

What the IT department can do is to de-upgrade your computer, if such a thing is possible, or supply you with one they haven’t yet upgraded and load your software on it. Ensure it is completely independent of any system, and not connected to either the intranet nor the internet, so they cannot justify the upgrade on the grounds of improved security.

What you can do now (because, no doubt, the wheel turns slowly) is to remove all unnecessary software and files from the computer. It is advisable to keep non-current work on an external hard drive anyway. If you are using Bridge, ‘purge’ the cache which store, and so accumulate, the thumbnail information, which are tiny files but they build up. This is done from Preferences—Purge—Cache.

Run Disc Defragmenter and Disc Cleanup from the System Tools and, as a last resort, use System Restore to a time and date before the upgrade. I don't guarantee any of these will work.

IT departments tend to be ‘less than helpful’ when they know they are in the wrong and try to blind you with science so you won’t notice.

The NHS uses Windows 7 Professional. What I would say to them is, ‘Get a Mac’.

Yours, Colin Maitland.


On 18 February 2016 at 00:05, AHFAP automatic digest system <[log in to unmask]> wrote:
There is 1 message totaling 27 lines in this issue.

Topics of the day:

  1. Phocus software help

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Date:    Wed, 17 Feb 2016 17:23:10 +0000
From:    Claire Collins <[log in to unmask]>
Subject: Phocus software help

Hi everyone,

I'm wondering if anyone can give me some advice regarding Hasselblad Phocus software running on a PC? I have recently had my computer upgraded by the IT department and now I can't get the Phocus software to work properly and the IT department are being less than helpful. It has been suggested to me that it could be the graphics card or maybe I need more RAM. I am running (or trying to run) Phocus 2.9.2 on Windows 7 Professional, with 8GB of RAM and a NVIDIA Standard VGA Graphics Adapter - 8 bit - VGA - Chip Rev - available graphics memory 14MB (I have no idea what any of that means!). I can connect the camera, a H4D-50, and take a picture but it takes ages to download the photo and I can't do any adjustments without lots of buffering. Any ideas that I can take to the IT guys would be much appreciated. And please don't say buy a MAC! :-)

Thanks,
Claire

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End of AHFAP Digest - 16 Feb 2016 to 17 Feb 2016 (#2016-13)
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