Dear collegues, I need this references: 1. Hemsley B, Balnadin S, Worrall L. NURSING THE PATIENT WITH COMPLEX COMMUNICATION NEEDS... J Adv Nurs. 2012.; 6881):116-26. 2. Zazove P. et al. THE HEALTH STATUS AND HEALTH CARE UTILIZATION OF DEAF AND HARD-OF-HEARING PERSONS Arch Fam Med. 1993.; 2(7):745-52. Thanks in advance! Best regards. Robert Neziroviæ, librarian from General Hospital Zadar, CROATIA; EUROPE