I think you're absolutely right. Obviously we don't know what the bank's investigation found and, particularly if they found themselves doubting some part of the woman's story, they are probably wise to take a reputational hit rather than get into a slanging match. But on the face of it, yes he was misusing personal information (her identity) for which the bank was data controller, and yes I would agree with the description of it as "intrusive stalking".
I do worry slightly that she, through this story, has now published her name, age, location, and a photograph to boot - and may be getting more "flirty messages" than she bargained for. Or perhaps Telegraph readers don't use Facebook for that sort of thing?
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Ben Plouviez
Head of Information Governance - Agriculture, Food & Rural Communities Directorate
The Scottish Government
Saughton House | Broomhouse Drive | Edinburgh EH11 3XD
T: 0131 244 6671
www.gov.scot
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-----Original Message-----
From: This list is for those interested in Data Protection issues [mailto:[log in to unmask]] On Behalf Of Blyth, Victoria
Sent: 22 January 2016 12:20
To: [log in to unmask]
Subject: Re: [data-protection] Bank Clerk Sends Flirty Messages
The story implies that he only knew her name because he had served her at the bank. Which to my mind is using information he obtained in the course of his employment to harass a member of the public. It doesn't say whether he accessed bank records further to identify her in order to search on Facebook, but I'm not seeing it as that much different to bank clerk accesses details from boyfriend's soon to be ex-wife's bank account in order to help him with his divorce, which is one the ICO has been involved with.
And even if all he did was get her full name through his employment, and the rest was Facebook/social media searching, the woman has a level of distress that not only is she being approached in an unwanted manner, but she knows that this person has access to a large amount of personal data about her and he's already shown himself to be untrustworthy with that access. Her spend patterns, loan applications, mortgage details (so address)...
I'm also looking a little askance at the headline! For "flirty messages" read "intrusive stalking"?
Victoria Blyth
Information Strategy Manager
Information Management Team
London Borough of Barnet, North London Business Park, Oakleigh Road South, London N11 1NP
Tel: 020 8359 2015
please consider the environment - do you really need to print this email?
Barnet’s Information Management Policies are available on the intranet here
-----Original Message-----
From: This list is for those interested in Data Protection issues [mailto:[log in to unmask]] On Behalf Of Donald Henderson - CHX
Sent: 22 January 2016 11:33
To: [log in to unmask]
Subject: Re: [data-protection] Bank Clerk Sends Flirty Messages
Why would the ICO even be interested? Presumably the bank clerk was doing it as a private individual rather than as an employee of the bank...
Donald Henderson
Information Compliance Manager
Perth & Kinross Council
-----Original Message-----
From: This list is for those interested in Data Protection issues [mailto:[log in to unmask]] On Behalf Of Kevin Broadfoot
Sent: 22 January 2016 10:55
To: [log in to unmask]
Subject: [data-protection] Bank Clerk Sends Flirty Messages
Interesting story in the Telegraph: apparently a bank clerk uses Facebook to track down a married customer and send her unwanted messages; she complains and the bank offers compensation but clerk keeps his job. She refers the matter to the Financial Services Ombudsman who thinks they can't do anything about it: quote "We can't make them apologise and we don't have the power to tell a firm what to do about disciplinary issues."
What was preventing them referring the complainant to the ICO?
see: www.telegraph.co.uk/news/newstopics/howaboutthat/12114279/HSBC-clerk-sends-flirty-messages-to-married-customer-after-tracking-her-down-on-Facebook.html
Kevin
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