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Hi Teresa In this situation my colleague was advised by AAT to pause test, shut down computer, restart the SAME computer and launch the AAT assessment with the candidate’s keycode – this may take a few minutes but should ensure the work so far is not lost - Don’t move the student to another machine. Regards Fi Fi Taylor Information Services Manager – Examinations Telephone: 030 300 38357 Email: [log in to unmask]<mailto:[log in to unmask]> Please note that I do not work on Mondays One Staff, One Team, One College Sussex Downs College Eastbourne campus Cross Levels Way, Eastbourne, East Sussex, BN21 2UF Lewes campus 1 Mountfield Road, Lewes, East Sussex, BN7 2XH Newhaven campus Training Centre, Denton Island, Newhaven, BN9 9BN sussexdowns.ac.uk<http://www.sussexdowns.ac.uk/> From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Teresa Keelan Sent: 19 November 2015 13:37 To: [log in to unmask] Subject: Re: AAT Hi Yes, tests are freezing, and 1 test, when it finally restarted, had lost the previous 2 answers and the clock had moved back an hour. This was last week, no tests this week, so hoping by next week everything will run smoothly. Regards Teresa Teresa Keelan Examinations Manager Hugh Baird College Tel: 0151 353 4521 Fax: 0151 353 4469 Email: [log in to unmask]<mailto:[log in to unmask]> From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Fi Taylor Sent: 19 November 2015 09:34 To: [log in to unmask]<mailto:[log in to unmask]> Subject: AAT Hi Is anyone else experiencing difficulty with the latest AAT upgrade to the software? Regards Fi Fi Taylor Information Services Manager – Examinations Telephone: 030 300 38357 Email: [log in to unmask]<mailto:[log in to unmask]> Please note that I do not work on Mondays One Staff, One Team, One College Sussex Downs College Eastbourne campus Cross Levels Way, Eastbourne, East Sussex, BN21 2UF Lewes campus 1 Mountfield Road, Lewes, East Sussex, BN7 2XH Newhaven campus Training Centre, Denton Island, Newhaven, BN9 9BN sussexdowns.ac.uk<http://www.sussexdowns.ac.uk/> [http://www.hughbaird.ac.uk/marketing/emailfooter/footer.jpg]<http://bit.ly/1PwEyx2> View our email disclaimer here<http://www.hughbaird.ac.uk/itservices/message/disclaimer.html>