They would need to be encrypted. When I worked in a uni our students recorded their patient consultations (they were training to gain a specialist CBT qualification). They had to use specific types of stick for the recordings that met security standards - at the time we used kingston data locker plus but this has been superseded. As a side note if you use Mac kingston sticks are not yet compliant with El Capitan and waiting for a patch. 

They are a good way to transport confidential data and recognised by various data agencies for meeting certain encryption standards.

Sarah Holling

07776186232

On 22 Oct 2015, at 08:43, [log in to unmask] <[log in to unmask]> wrote:

Good point, next problems: who may they be accessed, where and how are those recordings stored?  Could open a can of worms.

Anne


On 22/10/2015 08:25, "Sharon Naylor" <[log in to unmask]" target="_blank">[log in to unmask]> wrote:

I suppose it could be valuable, but you would have to build in the system like they do in call centres where you are informed at the beginning of each call that it's being recorded for training purposes or whatever it is that they say. I think this is fine in a company where they've got a good IT infrastructure and lots of money to spend

Sent from my iPhone

On 22 Oct 2015, at 07:56, tracie morris <[log in to unmask]" target="_blank">[log in to unmask]> wrote:

Hi all

From past experience, I worked for a company doing remote home based work and our calls were recorded, thankfully! I say this because without going into too much detail, an individual who was well known to OH stated that I'd said something in particular and that I wasn't very supportive, which I absolutely knew not to be the case. The recordings proved totally the opposite to what she had claimed but if it hadn't have been for that, it would have been very tricky and difficult to prove otherwise... And yes of course recording of calls was always explained prior to each consultation.

That said, I had a similar experience years ago during a face to face which of course WASN'T recorded...the end result was my word against the individual's so I worked on maintaining a kind of good relationship with this individual (important regardless of how wrong she was - her perception had to be considered and respected), but I  refused to see her in a lone capacity all the time she came through OH.

I've never experienced anything similar since thank goodness (I'm touching wood as I type!!)

Again as already mentioned, consent is important and a thorough explanation of the content of any report is essential before you release. I've been in OH for 14 years now and feel confident in assessing individuals and there are times when we dicuss them recieving the report prior to its release, even though I have gone through the content; sometimes of someone is new to OH,  they are a little guarded with a lack of understanding of our role and our position within an organisation. I always explain however that only content that is factually incorrect would be changed.

Tracie

Sent from my Sony Xperia™ smartphone


---- pippa james wrote ----

Sharon, many thanks. Those are my thoughts too. A colleague had raised the idea and I wished to explore it and garner some opinions before turning it down.
Pip


Sent from my iPhone

> On 22 Oct 2015, at 05:39, "sharon naylor" <[log in to unmask]" target="_blank">[log in to unmask]> wrote:
>
> I don't really understand why you would differentiate between what happens during a telephone consultation and a face to face? Surely the same rules should apply? It seems to me that this could be an additional layer of activity that might appear like a good idea but in fact could be fraught with difficulties and doesn't add much value to the process. Four example, if you build in a process where conversations are taped would you then have to have a double tape machine like the police use in their interviews and have a backup in case one goes wrong? I assume you would have to tell the individual that they are being recorded, what then happens if they object?
>
> Sent from my iPhone
>
>> On 22 Oct 2015, at 00:18, Roberta Hanlon <[log in to unmask]" target="_blank">[log in to unmask]> wrote:
>>
>> Hi Pip,
>>
>> I've personally never done this, though I have had consultations recorded by an employee and after the first few minutes of awkwardness it was fine as we both relaxed fairly well. I don't think it was ever as relaxed as without recording and if I had a choice my vote would be for not doing so.
>>
>> My feelings are much the same as your own, (I obtain written consent and explain rules of confidentiality and when this may be broken etc.)
>>
>> I'm interested to see what responses you get to this...
>>
>> Roberta
>>
>>
>>
>>
>> -----Original Message----- From: Pip James
>> Sent: Wednesday, October 21, 2015 10:37 PM
>> To: [log in to unmask]" target="_blank">[log in to unmask]
>> Subject: [OCC-HEALTH] recording of phone consultations
>>
>> Dear List, I posted this a while ago and am still hoping for a response.
>> Has anyone ever recorded their phone consultations? I am aware of one company that advise this.
>> My feeling is that we follow guidance laid down by the NMC with regard to the keeping of notes and follow a stringent guide on conducting phone consultations. We  do not record our face to face consultations understanding that the basic trust is there between nurse and client. we ask for  consent having discussed the contents of the report. Any responses or opinions and if possible evidence either way would be brilliant.
>>
>> many thanks in advance.
>>
>> Pip
>>
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