Hi Simon

 

My understanding is that my conversation with one member of SFE counts as a phone call- handing it to someone else – or pretending to be someone- else would still be the same call and therefore outlawed.

 

Nice try though!

 

Ros

 

 

Hello Ros,

 

Could you pretend the hand the phone to someone else in your department and then speak to the same person but with a deeper voice, or a regional accent to throw them off the scent?

 

Or would it still count as the same phone call?

 

Good to hear that they’ve developed some nice and sensible policies up in Darlington.

 

BW,

 

Simon

 

 

 

Hi All,

 

Just wondered if anyone else had come across this ridiculous SFE rule about not being able to discuss more than 3 students in one phone call?

 

Have just phoned SFE to chase up some DSA applications, as since the rule that they won’t send the assessment agreement letters direct to disability Advisers, I find it hard to get hold of the letters.  I had queries about 5 students but was told that she could only answer queries on 3 students in one call.  I asked if that meant that I had to put the phone down and call back again immediately and she said yes!

 

I don’t understand the rationale behind this rule?  Surely it will take the same amount of staff time to deal with the queries- it actually is quicker in one call as I don’t have to introduce myself etc.  I am always careful to make sure I have all the SFE CRN to hand so they can get their details up as quickly as possible. 

 

Does anyone else think this is crazy or is it just me!  Rant over!  I think I will call SFE now!

 

Ros Platton

 

 

 

Ros Platton Disability Advisor
Rose Bruford College Lamorbey Park Campus Burnt Oak Lane Sidcup Kent. DA15 9DF. UK
tel +44(0)20 8308 2600 | fax +44(0)20 8308 0542
ddi +44(0)20 8308 2610 |
Rose Bruford College accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.