Hi Rachel
Over the summer, we moved to a new ticketing system and went with a hosted solution (though I don't think we do pay a transaction fee per ticket).
Hosting solution is not ideal, but seems to work fine for us so far. Ultimately the decision came down to cost, especially up-front cost.
Here's our pros / cons list from the time.
(We also looked at Eventbrite but that was ultimately more costly per ticket and couldn't give all the selling functionality we needed.)
API
Pros
* Completely bespoke
* In keeping with existing design
* Transactions all take place on the same website
* Consistent and controllable user journey
Cons
* Cost for development
* Additional on-going cost for any additional functionality
* Time and resource (internal)
---
Pros
* Design and look/feel are customisable
* Desirable additional functionalities are standard elements
* Cost is more affordable
* Database feeds web platform, more integrated from beginning
Cons
* User journey is not customisable
* It takes users to a new website - confusing for users?
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Adrian Murphy
Digital Manager
Horniman Museum and Gardens
T +44 (0)20 8699 1872 (ext 176)
T +44 (0)20 8291 8724 (Direct)
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horniman.ac.uk
-----Original Message-----
From: Museums Computer Group [mailto:[log in to unmask]] On Behalf Of Rachel Kasbohm
Sent: 07 September 2015 09:18
To: [log in to unmask]
Subject: [MCG] API vs supplier hosting for ticketing
Good morning all!
I wondered if some of you could share your experience about ticketing and/or commerce systems, and whether or not you A) developed an API and hosted the ticket pages on your website OR B) you used the supplier to host the pages themselves and were charged a transaction fee?
We are interested in why you went with either option, the reliability and, of course, the cost of either option.
Any insights you can shed will be most helpful!
Thank you,
Rachel
Rachel Kasbohm
Digital Media Manager
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