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Hi Jayne, This is non-museum specific but we developed a process called 'Student-Generated Induction: A Social Identity Approach' and its a collaborative way of organising participants to share, discuss and then visualise their concerns, needs etc. Its been adopted by several universities and colleges. Not sure how well it would run in musuems. Happy to come and talk. Wakefield isn't far away from me. Let me know if you want more info. Best Wishes, Nick -------------------------------------- Dr.Nicholas Bowskill, University of Derby (Education), Kedleston Road, Derby Workshop London Thursday October 8th: "Student-Generated Induction: A Social Identity Approach" <http://bit.ly/sharedthinking> New Book: Student-Generated Induction: A Social Identity Approach <http://amzn.to/1a3rxFF> Nicholas Bowskill is a former Kelvin-Smith Scholar at University of Glasgow. He is lead tutor for SEDA online workshop on Introduction to Educational Change and an online tutor (Education) at University of Derby. SharedThinking is an independent consultancy. On 29 September 2015 at 14:53, Jayne Ambrose <[log in to unmask]> wrote: > Hello GEM-land, > I wondered if anyone could help with my search for someone who could > deliver a one-day workshop in Wakefield on 'How to train your staff > (volunteers or paid) to work effectively with the public'. > > I am part of a Cultural Learning Network in Wakefield and we are doing > some joint CPD events. One of the areas for development that we have > decided to pursue is how to put together a really good training package for > our staff/volunteers who work directly with the public, especially those > staff who engage with the public more informally in galleries/buildings. > > We want to make our induction and training processes more robust and would > like someone who can share their knowledge and experience of doing this in > their organisation. So if you think you have cracked this then please get > in touch as we want to learn from you! Or if you have visited somewhere > that has amazing staff/volunteers then please recommend them to me. It's a > practical 'how to' workshop we are looking for. > > We do have some money available for fees and expenses. > > Thanks in anticipation > Jayne Ambrose > National Coal Mining Museum for England, Wakefield > > + + + + + + + + + + + + + > + + + + + + + > > GEM list: Contact the list owner for assistance at > [log in to unmask] > > For information about joining, leaving and suspending mail (eg during a > holiday) see the list website at > https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=GEM > > + + + + + + + + + + + + + > + + + + + + + > + + + + + + + + + + + + + + + + + + + + GEM list: Contact the list owner for assistance at [log in to unmask] For information about joining, leaving and suspending mail (eg during a holiday) see the list website at https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=GEM + + + + + + + + + + + + + + + + + + + +