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Hi Carol We use Western Union. We got this up and running last year. Take up wasn't massive but WU said that they thought it was good for a first year. The way the payments come in is straight forward, they are manually keyed at the moment but I am busy doing the details to get this as an overnight file that will automatically post. Refunds are an issue as Sarah mentioned so we have to get proof of the payment etc from the student before we refund which as you know can be a lengthy process. After the usual hiccups and some staff changes at WU we've not had too many issues. Karen Karen Carvell Income Section Manager Finance and Planning Newcastle University King's Gate Newcastle upon Tyne NE1 7RU Tel +44 191 2086516 Fax +44 191 2088958 From: [log in to unmask] [mailto:[log in to unmask]] On Behalf Of Carol Bonner Sent: 24 June 2015 10:12 To: [log in to unmask] Subject: [sales-master] International Payments Hi All We have been looking at different companies for International Payments of tuition fees/accommodation etc. one of which is Western Union. Do any of you use Western Union & if so how do you find their service. Has your university benefited from their service and if so how. Many Thanks Carol Carol Bonner Credit Control Manager | Finance Room 0002, Sutherland Building, Northumbria University, Newcastle upon Tyne, NE1 8ST Tel: 0191 2437594 Email: [log in to unmask]<mailto:[log in to unmask]> [Screen Shot 2013-06-03 at 22.30.11.png]