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Check out new dates for some workshops and book now to guarantee your place. *** Apologies For Cross-Posting *** Copyright Essentials 1st July 2015 Course Leader: Naomi Korn In today's complex digital environment, a good working knowledge about copyright following the Hargreaves Review of IP, is essential to all those working with information and content. For more information about this workshop visit http://www.aslib.com/training/courses/course.htm?course_code=40 Enquiry Handling: Find an Answer Every Time 1st July 2015 Course Leader: Tim Buckley Owen Information professionals need to demonstrate special expertise when it comes to finding the information their enquirers need. This course concentrates on practicalities rather than sources and introduces participants to the full range of basic enquiry-answering techniques, showing how it is possible to tackle any subject, even when you do not know what information sources may be available to help. For more information about this workshop visit http://www.aslib.com/training/courses/course.htm?course_code=54 Copyright Masterclass 2nd July 2015 Course Leader: Naomi Korn Building upon the Copyright Essentials course, this Masterclass will provide more in-depth training about the copyright legislation, relevant case law, other related rights and more detailed discussion about some key topical issues to help participants develop the necessary skills in order for them become more expert in copyright and ultimately to provide the necessary copyright advice and support across their organisation. For more information about this workshop visit http://www.aslib.com/training/courses/course.htm?course_code=46 How to design an effective Knowledge Transfer Programme 9th July 2015 Knowledge and information professionals are well-placed to safeguard organizational knowledge. This workshop is suitable for information and knowledge managers, HR managers involved in transfers of staff and succession planning, and those managing change in their teams or wider organization. For more information about this workshop visit http://www.aslib.com/training/courses/course.htm?course_code=56 Book this workshop before Monday 22nd June and get 10% discount - quote KMJISC Customer Service Skills: a Blueprint for Customer Satisfaction 29th July 2015 Course Leader: Lisa Jeskins Location: London Good customer service is a core value for all information and library services. For more information visit http://www.aslib.com/training/courses/course.htm?course_code=52 "The trainer was friendly, informative and easy to approach. Excellent day that reaffirmed existing ideas and practices whilst giving me 'food for thought'." Social Media: Marketing Yourself and Your Service 30th July 2015 Course Leader: Lisa Jeskins Discover how you can start to use social media for your own professional development and engagement with your users. For more information about this workshop visit http://www.aslib.com/training/courses/course.htm?course_code=65 Social Media Governance: Achieving Best Practice 31st July 2015 Location: London Maximize impact and manage risks of corporate social media activity Social media are important to Library and Information Services: Facebook, Twitter, YouTube and in-house equivalents are changing the way users obtain, share and exploit information. For more information visit http://www.aslib.com/training/courses/course.htm?course_code=66 Business Information 31st July 2015 Course Leader: Chris Murphy Location: London Effective performance in providing business information requires an understanding of the key concepts, jargon and institutions relating to this type of information, together with an awareness of the principal sources through which it can be retrieved. This course meets both needs and is directed at information professionals who have either not previously dealt with information in the business field or only limited experience of handling it. For more information visit http://www.aslib.com/training/courses/course.htm?course_code=43 All the above workshop are available as in-house options. Visit http://www.aslib.com/training/one_to_one.htm for our One-to-one options To book a place on any of these workshops visit http://www.aslib.com/training/booking.htm to download the booking form, complete and return to [log in to unmask] Keep up-to-date with news of further new courses and dates by checking the website: http://www.aslib.com/training/index.htm Sue Hill Product Administrator (ASLIB Training) Business & Product Innovation Emerald Group Publishing Limited +44 (0) 1274 515621 www.aslib.com/training For special offers and other important information find me on Linkedin (http://www.linkedin.com/pub/sue-hill/34/376/843) or follow me on Twitter @trainingaslib