This role is for a successful applicant to join SAS UK’s Customer Support Analytics team, working alongside the existing experienced team of experts. The role provides an excellent opportunity for the right individual with the right skills and behaviours to develop their careers.

The role of the Analytics Customer Support Consultant will be to provide the highest quality of 1^st and 2^nd line technical support across our customer base to ensure that they maximize their use of our extensive Analytical suite of products.

Role and Responsibilities

Provide 1st line and 2nd line technical support for both internal and external UK customers covering areas such as Statistical Analysis, Predictive Modelling, Segmentation Analysis, Statistical Forecasting,
Identify, assess and help manage risk surrounding customer issues with Support Management.
Disseminate technical/job knowledge via skills transfer or internal training.
Contribute ideas to improve Customer Support processes, ways of working, profile, services.
Identify potential sales and services leads and communicate this information to the appropriate person.
Contribute to company knowledge sharing systems comfortably and confidently present (and demo) SAS technologies using standard materials.

Requirements/Qualifications

A high quality degree in a technical or numerate subject in either Statistics, Mathematics, Econometrics, Business Intelligence, IT, Computer Science & Operational Research
Strong A Levels – particularly in Mathematics & Science
Exceptional Analytical and problem solving skills
Some experience providing 1st/2nd line Technical/Software support to customers is ideal, although not essential
Multi-platform experience i.e. Windows, Unix/Linux
Well-honed communication & presentation abilities
Willing to learn and develop with SAS

This opportunity offers a competitive salary and a fantastic learning opportunity with a clear career path and focus on development.

With revenues of over $3 Billion, SAS is the global leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Since its inception, SAS has benefited from the skills and commitment of exceptional people. Consistently ranked as one of the best places to work in the world today, as always, we seek the best talent to build on our success story.

Ismail Khan

Tel: +44 (0)7946 680491 ■ Ismail.Khan@ sas.com

SAS UK & Ireland ■ Wittington House ■ Henley Road ■ Marlow SL7 2EB