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Dear all, I would be interested to hear from those of you who may request copyright clearance for items outside the CLA HE licence. For example, when more than a chapter or 5% of a book is requested for digitisation. Do you use Heron, another service or contact the publishers directly? Do you get positive results, is it effective? Would you have any recommendation? We have been using Heron and on a couple of occasions have contacted the copyright holder/publisher. With Heron the process seems to have slowed down this year, resulting on a couple of requests from the Autumn term without a resolution yet. Contacting publishers or right holders has been positive this year and incurring into payment so far! Please let us know how this is working for you. Thank you! Tania Durt Digitisation & Document Delivery Co-ordinator Library Services University of Roehampton | London | SW15 5SZ [log in to unmask]<mailto:[log in to unmask]> | www.roehampton.ac.uk<http://www.roehampton.ac.uk> Tel: +44 (0) 20 8392 8121 Follow us on Twitter<http://www.twitter.com/RoehamptonUni> | Find us on Facebook<http://www.facebook.com/roehampton.uni> Join our circle on Google+<https://plus.google.com/b/110466050670991984102/110466050670991984102/about> | Connect via LinkedIn<http://www.linkedin.com/company/university-of-roehampton?trk=cp_followed_name_university-of-roehampton> Consider the environment. Please don't print this e-mail unless you really need to. ________________________________ This email and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this email or its attachments. Internet communications are not guaranteed to be secure or virus-free. University of Roehampton does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Any opinion or other information in this e-mail or its attachments that does not relate to the business of University of Roehampton is personal to the sender and is not given or endorsed by University of Roehampton. University of Roehampton is the trading name of Roehampton University, a company limited by guarantee incorporated in England under number 5161359. Registered Office: Grove House, Roehampton Lane, London SW15 5PJ. An exempt charity.