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From: The Information and Records Management Society mailing list [mailto:[log in to unmask]] On Behalf Of Steve Bailey - JISC infoNet Sent: 12 December 2014 11:19 To: [log in to unmask] Subject: New Jisc Customer Services Division launches January 2015 Dear colleagues, Apologies for cross-posting on this, but as I have worked with many of you across these various communities over the years I wanted to make sure that all those working in further and higher education institutions were aware of the imminent changes to Jisc's operational model, as outlined below. On a personal note, these changes mean that I will have a new role within Jisc from January as its Head of Subject Matter Expertise, leading a team of 23 Subject Matter Experts, plus 3 based in Scotland, providing expertise in the range of subject areas mentioned. Members of these lists will be particularly pleased to note that this includes 'systems, tools and information management' and that by early 2015 we will hopefully have 2 SME's dedicated to this area. New Jisc Customer Services Division launches January 2015 As you may be aware, from 2 January 2015, Jisc is bringing its customer-facing teams, including Jisc infoNet, in house in order to provide you with a more joined-up, focussed service. For the past 14 years Jisc has provided advice, guidance and expertise based within universities and colleges across the UK delivering digital solutions and services. Jisc is changing its approach but what isn’t changing is the commitment to ensuring you receive solutions and access to specialist knowledge on digital technologies to support your organisation, informed by and relevant to your local context. A nominated account manager, backed by a team of subject experts will provide you with a fully-managed relationship, ensuring that you benefit from the full Jisc offer. The account manager team will operate locally to you, and will act as your route into the wealth of resource Jisc has available. Jisc’s local teams will draw upon expertise from across the organisation and will have direct access to events, training, communications and marketing, sector intelligence and subject expertise to support you on: * accessibility and inclusion * teaching learning and assessment * technology and the law * online learning and the digital student experience * technology to support enterprise * research * research data management * scholarly communications * end user learning resources engagement with digital resources * strategy and business process in further education and skills * systems, tools and information management In addition, you will also have access to the collective expertise and efforts of UK education and research through Jisc’s innovation work. Jisc is very much owned by the community for the community, and solutions developed are co-designed with you to meet your needs. An example of this is the summer of student innovation, which saw learners creating their own solutions to enhance their learning experience. Although the variety of individual services will disappear, Jisc’s focus on practical support will remain, and further details of how to access such support will be made available in the web pages linked to below, and through Jisc’s account manager team who will be in touch with you very early in the New Year. Finally, may I take this opportunity of thanking you for the energy, commitment, and support you have shown to Jisc infoNet over the years, and I wish you every future success in moving forwards within the context of the new Jisc model. More information about the changes is available on the Jisc website<http://www.jisc.ac.uk/about/national-and-regional-customer-services>. With thanks and best wishes for the festive season [https://outlook.office365.com/owa/service.svc/s/GetFileAttachment?id=AAMkAGI0YWVkYTg0LTQwMzAtNDhjYi04ZmFmLWExMTIzN2E4OGE5ZQBGAAAAAAD7zsoepIqqSq69myGSPr4FBwCLMPBNsip6S73gNJgIwSNnAAAAxjDuAACHVa0mJYTER4Oskz7x8loMAAEUk3PtAAABEgAQAAJK%2BRrNP4lEvpPSPM3ilrk%3D&X-OWA-CANARY=9Pn1hhYYLEC4h8kOUT03azWZsQsU5NEI6kzipI8e7z5hLKAFRdE9uXWXtVhvUu1M7FAdXNrKYwM.]<http://www.jisc.ac.uk/> Steve Bailey Head of Subject Matter Expertise (Jan →) T 01989 565734 M 07971 765212 Skype steve.bailey42 Twitter @sjbailey jisc.ac.uk<http://www.jisc.ac.uk/> This message is intended solely for the addressee and may contain confidential and/or legally privileged information. Any use, disclosure or reproduction without the sender’s explicit consent is unauthorised and may be unlawful. If you have received this message in error, please notify Northumbria University immediately and permanently delete it. 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