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Hello from Derby - we are seeing the same problems here, except that we don't even see the symbols for download or read on line. This is when following links from within our catalogue. If we try to access the site from the link under our Electronic Book Collections we get to a sort of home page from which you can't do anything at all. I thought the Dawsonera problems were well on the way to being resolved but it seems not. I'll be emailing them immediately as we are getting lots of complaints from students, understandably of course. regards Val Valerie Wilkins Resources & Metadata Librarian Learning Enhancement University of Derby Library - LG 06 Kedleston Road Derby DE22 1GB T: 01332 591283 E: [log in to unmask] Fax: 01332 597773 www.derby.ac.uk/lei -----Original Message----- From: A general library and information science list for news and discussion. [mailto:[log in to unmask]] On Behalf Of Tom Butler Sent: 20 November 2014 21:08 To: [log in to unmask] Subject: DawsonERA issues tonight? ***Apologies for cross posting*** Hi All, We've just found that about 90% of our owned eBooks on DawsonERA have become unavailable to users. When we look at the catalogue of owned items rather than displaying the green open padlock and offering download options we’re getting the purple closed padlock and only options to rent or suggest purchase (within the admin interface the titles are all still showing as owned) I’ve put an urgent email into Dawson’s to find out what’s going on, but as I’ve not seen anyone else mentioning it on any mailing lists today I’m wondering if it’s just us. Is there anyone else with this problem? Thanks in advance Tom --- Thomas Butler | Head of Libraries and Learning Resources | Croydon College +44 (0)20 8686 5700 [x 3225] | +44 (0)75 4542 1910 College Road, Croydon, CR9 1DX | www.croydon.ac.uk/library twitter.com/CroyCollLibrary | facebook.com/CroyCollLibrary The University of Derby has a published policy regarding email and reserves the right to monitor email traffic. If you believe this was sent to you in error, please select unsubscribe. Unsubscribe and Security information contact: [log in to unmask] For all FOI requests please contact: [log in to unmask] All other Contacts are at http://www.derby.ac.uk/its/contacts/