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Hello Everybody! It's the first Monday of the month - which usually would mean a review of all the UK tickets. But due to power work in the Physics department tomorrow I'm not sure I'll be able to make tomorrow's meeting, so I've put off the full review till next week. So just a quickie today. 29 Open UK tickets this week. A Sno+ query https://ggus.eu/index.php?mode=ticket_info&ticket_id=107880 (26/8) Matt M asks the Tier 1 if they can help with one of their user problems, where the SUSE bound user is trying to use srmcp to access files at the Tier 1 and failing. The errors look to me like the client is connecting to a port whilst setting up the transfer. My advice would be to try an uberftp-like client, or muck around with using passive/active settings. Of course there could also be something Tier 1 specific getting in the way. Any wisdom appreciated. In Progress (27/8) Another Sno+ Issue Oxford: https://ggus.eu/index.php?mode=ticket_info&ticket_id=107911 (27/8) RALPP: https://ggus.eu/index.php?mode=ticket_info&ticket_id=107910 (27/8) - Still just in the "assigned" state. These two tickets concern, as far as I can see, more or less the same problem. Sno+ can't set software tags on ARC CEs, and therefore are running into a spot of bother due to how they're using the tag's functionality (as a blacklisting mechanism). Ewan's been helping out on the Oxford ticket, but I don't think the RALPP one has been noticed yet. QMUL https://ggus.eu/index.php?mode=ticket_info&ticket_id=107799 (21/8) A friendly poke to remind Dan about this Sno+ ticket (moving VO_SW_DIR variable to point to the cvmfs area). In Progress (22/8) ECDF https://ggus.eu/index.php?mode=ticket_info&ticket_id=107884 (26/8) Atlas ticketed Edinburgh over webdav instabilities at the site - although it's mentioned in the ticket that they're seeing problems across the UK. Wahid mentions that this is due to the problems with webdav in DPM 1.8.7 and not all their pools are upgraded. Naught wrong with the ticket handling, but this link to so proto-webdav monitoring is interesting: http://sblunier.web.cern.ch/sblunier/webdavGridStatus/ In progress (probably will be closed soon) (28/8) EFDA-JET https://ggus.eu/index.php?mode=ticket_info&ticket_id=107551 (7/8) The JET CSIRT e-mail check ticket. After some confusion over the GGUS e-mailing (which I believe was broken for a while when these tickets went out) this has stalled. In progress (18/8) That's all folks! Matt