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Dear all I wonder if you could me please? Our heart failure team are utilising a telephone follow up clinic for the prevention of readmission. And they are looking for data surrounding patient satisfaction, in line with patient experience. The audit team have advised that the tools are numerous. I have conducted a literature search however I am not finding much Has anyone else been asked to find anything similar? In any other area Your help is much appreciated Maureen LIBRARY EMAIL ADDRESS: [log in to unmask]<mailto:[log in to unmask]> ------------------------------------------------------------------------------ Maureen Horrigan Library & Knowledge Service Manager Liverpool Heart and Chest Hospital NHS Foundation Trust Thomas Drive Liverpool Merseyside L14 3PE Tel: 0151 600 1404 Fax: 0151 600 1515 Clinical quality, research and informatics [Description: Description: Description: LHCH Hub2]<http://www.lhchhub.com/> [Description: Description: Description: UpToDate email button]<http://www.uptodate.com/home> [Description: Description: Description: OpenAthens button2.png]<https://register.athensams.net/nhs/nhseng/> This e-mail and any attachments may contain confidential and / or proprietary Trust information, some or all of which may be legally privileged, and may be subject to public disclosure under the NHS Code of Openness or the Freedom of Information Act 2000. The information held herein should only be used for its initial intended purpose(s). It is for the exclusive use of the intended recipient(s) only and any unauthorised use, storage, disclosure, copying, distribution or dissemination may be unlawful. If you are not the intended recipient then please notify the author by replying to this e-mail and then destroy any copies. Any views or opinions expressed in this e-mail are those of the author and do not necessarily represent those of the Trust. All incoming and outgoing e-mails and other forms of telecommunication may be monitored. ---------------------------------------------------------------------------------------------------------------- This e-mail and any attachments may contain confidential and / or proprietary Trust information, some or all of which may be legally privileged, and may be subject to public disclosure under the NHS Code of Openness or the Freedom of Information Act 2000. The information held herein should only be used for its initial intended purpose(s). It is for the exclusive use of the intended recipient(s) only and any unauthorised use, storage, disclosure, copying, distribution or dissemination may be unlawful. If you are not the intended recipient then please notify the author by replying to this e-mail and then destroy any copies. Any views or opinions expressed in this e-mail are those of the author and do not necessarily represent those of the Trust. All incoming and outgoing e-mails and other forms of telecommunication may be monitored. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments.