 |
 |
Hi Yanna, Many thanks for this information. Do you know if the connector is purely for the April release? I'm trying to find out if we would need to pursue this now we have rolled back to SP14. Thanks, Richard. From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of Yanna Nedelcheva Sent: 06 August 2014 12:27 To: [log in to unmask] Subject: Re: Having to roll back after April 2014 upgrade - even more problems Hello Richard, For most of our testing period we have had issues with Campus pack since we moved to April 2014. Screens were freezing and sometimes when a single item like a blog post was opened,double and triple opening up in one screen was showing. Very untidy. Having said the above we communicated this to Learning Objects and they provided us with their 'latest' connector: 2 times in a period of 3 weeks and v4.12.1 solved the problem before we upgraded to production. We are now running April 2014 with Campus pack v 4.12.1 and it looks OK especially since Campus pack changed to the new UI. We have also noticed that before the latest connector the issues were likely to happen mainly in IE. Hope this helps! Kind regards, Yanna ------------------------------------------------------------ Yanna Nedelcheva, MPhil Senior Education Technology Specialist University of Westminster Email: [log in to unmask] Phone: 0207 911 5000 ext 66012 Mobile: 07964523998 Skype: eng.nedelcheva Google talk: [log in to unmask] To be up to date with Technology Enhanced Learning we are offering a range of workshops. For more info visit: http://bit.ly/learningandteachingworkshop. From: Richard Dudley <[log in to unmask]> Reply-To: Blackboard/Courseinfo userslist <[log in to unmask]> Date: Wednesday, 6 August 2014 12:06 To: "[log in to unmask]" <[log in to unmask]> Subject: Re: Having to roll back after April 2014 upgrade - even more problems Hi Phil, When we upgraded to the April 2014 release, we experienced issues with SSL certification that meant that CampusPack had trouble opening up and when it did the screen would freeze. All of the problems that I listed were experienced following the rollback to SP14. We are currently investigating the reinstating of building blocks that have been corrupted. Thanks, Richard. From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of Smith, Philip Sent: 06 August 2014 11:57 To: [log in to unmask] Subject: Re: Having to roll back after April 2014 upgrade - even more problems Hello Richard I have just tested our Campus Pack in April 2014. I was able to create a blog but the once added when you go back to view the blog the content does not load properly and the Blackboard navigation menu does not render. We got early access to the new look campus Pack a couple of months back (via our test system) and we didn't experience this problem then but since then the Campus Pack interface seems to have changed/updated again. Is your previous version you have rolled back to Blackboard Sp14? And if so are these problems below the ones you are getting with the previous version? Global Navigation issues: "Error: blackboard.servlet.tags.ngui.GenericPageTag.setGlobalNavigation(Z)V" when trying to access Retention Centre. "Error getting events Internal Server Error" when trying to access the Calendar. Courses Screen issues: "Not Found: The specified resource was not found or you do not have permission to access it" when trying to create a new assignment. The inability to create a Mobile Compatible Test as the process hangs when saving. "Error: Invalid action: list_forums" when trying to access a forum. "Error getting events Internal Server Error" when trying to access the Course Calendar. "Error: Invalid action: list_discussionboards" when trying to access a discussion board. Load Balance issues: Course Copy works fine on one server but fails on another server (although we have experienced another issue in that course copies have been successful but the email states it has failed). The "Tools" link appearing on the course menu on one server but not appearing on another server. "Error: blackboard/apis/assignment/content/ContentFileUtil" when trying to edit an existing Blackboard item on one server (this process works fine on another server). "An error occurred while creating the CourseTocItem:null" when trying to create a new tool link on the menu on one server (this process works fine on another server). "An error occurred while generating the menu" when trying to delete a menu link that still appears although it was already deleted (this process works fine on another server). Best Wishes Phil ---------------------------------------------- Philip Smith Senior Learning Technologist University of Cumbria Bowerham Road Lancaster LA1 3JD From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of Richard Dudley Sent: 05 August 2014 13:50 To: [log in to unmask] Subject: Having to roll back after April 2014 upgrade - even more problems Hi all, We decided to upgrade to the April 2014 release but after experiencing problems with the CampusPack plugin and SSL certification (the link to their website would not open as desired and the page would keep freezing), we felt we had no alternative but to roll back to our previous version. However this has unearthed a whole can of worms in terms of problems/issues/error messages that we are still trying to resolve: Global Navigation issues: "Error: blackboard.servlet.tags.ngui.GenericPageTag.setGlobalNavigation(Z)V" when trying to access Retention Centre. "Error getting events Internal Server Error" when trying to access the Calendar. Courses Screen issues: "Not Found: The specified resource was not found or you do not have permission to access it" when trying to create a new assignment. The inability to create a Mobile Compatible Test as the process hangs when saving. "Error: Invalid action: list_forums" when trying to access a forum. "Error getting events Internal Server Error" when trying to access the Course Calendar. "Error: Invalid action: list_discussionboards" when trying to access a discussion board. Load Balance issues: Course Copy works fine on one server but fails on another server (although we have experienced another issue in that course copies have been successful but the email states it has failed). The "Tools" link appearing on the course menu on one server but not appearing on another server. "Error: blackboard/apis/assignment/content/ContentFileUtil" when trying to edit an existing Blackboard item on one server (this process works fine on another server). "An error occurred while creating the CourseTocItem:null" when trying to create a new tool link on the menu on one server (this process works fine on another server). "An error occurred while generating the menu" when trying to delete a menu link that still appears although it was already deleted (this process works fine on another server). We have even experienced the "JSON Error when Accessing the Grade Center"issue raised on the following link although this is an April 2014 issue and we have rolled back to the version prior to this (very strange): https://blackboard.secure.force.com/btbb_articleview?id=kA370000000H1djC AC Has anyone else experienced any of these issues or had similar experiences with their planned upgrade? Richard Dudley VLE Training & Development Co-ordinator University College Birmingham Summer Row B3 1JB Tel: 0121 232 4306 Email: [log in to unmask] University of Cumbria is a Company Limited by Guarantee, Registered in England & Wales No. 06033238. Registered Office: University of Cumbria, Fusehill Street, Carlisle, CA1 2HH. Telephone 01228 616234. Confidentiality: This email and its attachments are intended for the above named only and may be confidential. If they have come to you in error you must take no action based on them, nor must you copy or show them to anyone; please reply to this email and highlight the error. Security Warning: Please note that this email has been created in the knowledge that Internet email is not a 100% secure communications medium. We advise that you understand and observe this lack of security when emailing us. Viruses: Although we have taken steps to ensure that this email and attachments are free from any virus, we advise that in keeping with good computing practice the recipient should ensure they are actually virus free The University of Westminster is a charity and a company limited by guarantee. Registration number: 977818 England. Registered Office: 309 Regent Street, London W1B 2UW. This message and its attachments are private and confidential. If you have received this message in error, please notify the sender and remove it and its attachments from your system.