Hi Sandra,
We’re running Windows and Bb advised it was a code issue rather than a config issue. They have advised that a patch is being developed, but we haven’t received
timescales for it yet.
According to the Bb priority system the more people who log it, the higher priority it gets, so I’d encourage everyone to log it and raise it with their account
team. We will not be upgrading until this is fixed.
Best wishes,
Julie
From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]]
On Behalf Of Sandra Heidecker
Sent: 21 July 2014 13:44
To: [log in to unmask]
Subject: Re: April14 Release Assignment Bug - error when students submit at same time
Hi,
We're on the same Blackboard versions as you, running on a Solaris / Oracle set-up. Wondering whether there might be a difference for redhat or windows users.
We replicated the issue with 3 users submitting at the same time - not every attempt failed, but we 'managed' to get the error several times
Our test environment were we replicated the issue has the following versions
Service Pack: April 2014, cumulative patch 1
Assignment building block: 2.4.1096797
4 app servers: Solaris 10
DB: Oracle 11.203
Loadbalancer: F5
Content Store: NFS (Sun 7120 ZFS)
Sandra
On 21 July 2014 12:31, Hey, Thomas <[log in to unmask]> wrote:
Hi all,
We’re in the middle of testing the April 2014 release for our annual upgrade and cannot replicate
this error using the steps below.
We have the following installed on our development environment:
April 2014 release, with cumulative patch 1
Assignment building block 2.4.1096797
All other related building blocks e.g. inline grading up to date.
Wondered if you were using the same?
|
Tom Hey,
Learning Technologist |
|
Learning Systems, Technologies for Learning, Leeds Metropolitan University |
From: Blackboard/Courseinfo
userslist [mailto:[log in to unmask]]
On Behalf Of Sandra Heidecker
Sent: 18 July 2014 17:18
To: [log in to unmask]
Subject: April14 Release Assignment Bug - error when students submit at same time
Hi,
We need to decide whether we proceed with out upgrade to the April14 release after we came across a issue affecting assignment uploads.
We were testing this with only 3 users and one was immediately affected, the idea that we release this into the wild with hundreds of students submitting to an assignment on one of our
larger courses sounds like a potentially serious issue.
We only have one yearly upgrade window and October2014 will not be available for the start of the academic year, so we'd have to live with this issue for a year.
Is anyone else affected by this, and if so, do you have a cunning plan on how to deal this issue without alarming students by informing them that they are likely to get error messages
during peak upload periods, or if anyone other than them is using the tool at the same time?
Date Published: May 12,2014 Category:Product:Content Management; Planned First Fix Release:Blackboard Learn October 2014 Release; Version:9.1 SP14 (9.1.140152.0),Learn April 2014 (9.1.201404.160205)
Article No.: 000037653
Product: Blackboard Learn
Release: 9.1
Service Pack: 9.1 SP14 (9.1.140152.0), Learn April 2014 (9.1.201404.160205)
Issue Description: Assignment upload fails when multiple users submit assignment at the same time. A Could not write to private store message is displayed.
Steps to Replicate: 1. Create a course in Blackboard Learn
2. Enroll multiple students into course
3. As the Instructor of the course, create a template document and have the students edit/save the file to be uploaded and submitted to a specific assignment in the course
Unexpected Results:
Multiple student users will get a 'Could not write to private store' message
If an instructor tries to view the attempt they receive a NPE error:
java.lang.NullPointerException
at blackboard.util.FileUtil.getFileExtension(FileUtil.java:395)
--
Regards,
Sandra Heidecker
VLE project manager
London Metropolitan University
Tel: 020 7133 2180
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Regards,
Sandra Heidecker
VLE project manager
London Metropolitan University
Tel: 020 7133 2180
Companies Act 2006 : http://www.londonmet.ac.uk/companyinfo