#SLA2014 : Monitoring Social Media: Beyond Lurking | DigArch: Digital Archives News
Zena Applebaum (@ZappleCI): Social Media - Turning Noise into ActionWhat are the leading social media tools?Monitor social media for tone, content frequency, trends.Put context around what you're looking for and why.Figure out your key intelligence topic (KIT). The basic categories are:


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Source: http://www.digarch.t15.org/content/sla2014-monitoring-social-media-beyond-lurking
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Peter Kurilecz CRM CA IGP
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