According to expert Steve Goodfellow, president of Access Systems Inc., records managers need to take a step back and ask two seemingly simple questions: What is a record? And where are these records stored?
With information moving beyond a company's boundaries into the hands of a cloud provider or onto an employee's mobile device, the answers to these questions can no longer be found in a file cabinet or even in a centralized electronic repository. These trends have decentralized records storage, but they've also shed light on the changing definition of a "record," which has become increasingly fragmented since enterprises have made the shift from paper-based records to digitized information.