Sorry it has taken a little while to add to this next instalment of our social media FAQs, but we have been receiving new batches of social media questions that we have wanted to answer and then share, hence the delay. So, this time around: - How frequently do I need to capture records of our social media engagement? - Can we tell clients that we don’t want to receive their feedback or complaints via social media? http://bit.ly/QoqDOm http://bit.ly/QoqDOm+ http://futureproof.records.nsw.gov.au/more-faqs-about-managing-social-media-information/ -- Peter Kurilecz CRM CA IGP [log in to unmask] Dallas, Texas Save our in-boxes! http://emailcharter.org http://twitter.com/RAINbyte http://tech.groups.yahoo.com/group/RAINbyte/ http://paper.li/RAINbyte/rainbyte http://pinterest.com/pakurilecz/archives/ http://pinterest.com/pakurilecz/records-management/ http://www.linkedin.com/in/peterakurilecz Information not relevant for my reply has been deleted to reduce the electronic footprint and to save the sanity of digest subscribers Contact the list owner for assistance at [log in to unmask] For information about joining, leaving and suspending mail (eg during a holiday) see the list website at https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=archives-nra