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This can only apply to critical results - i.e. the ones that need urgent attention, so mildly abnormal results are not a critical problem and are reported by computer, It is only rare that results are critical to phone - and this usually happens at night when the DDS don't want to take the information... ************************************************************************ ************** Prof. Tim Reynolds Consultant Chemical Pathologist / Clinical Director - Diagnostics / R&D Lead, Burton Hospitals NHS Foundation Trust work tel: 01283 511511 ext 4035 work fax: 01283 593064 work email: [log in to unmask] work URL: www.burtonhospitals.nhs.uk This e-mail, and any files transmitted with it, are confidential and intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please destroy this message, delete any copies held on your systems, and notify the sender immediately. You should not retain copy or use this e-mail for any purpose, nor disclose all or any part of its content to any other person. If you have received this e-mail in error, please notify me on 01283 511511 Ext 4035 [Picture of tree not available] Please consider the environment before printing this e-mail -----Original Message----- From: Clinical biochemistry discussion list [mailto:[log in to unmask]] On Behalf Of [log in to unmask] Sent: 25 March 2014 12:09 PM To: [log in to unmask] Subject: RCPath KPIs "The current RCPath KPIs require a biannual response to this statement: Percentage of biochemistry, ....................... requests phoned/actively communicated by laboratory within 2 hours of result being available to the laboratory (includes out of hours): 90% by Apr 2012 increasing to 97% by Apr 2014" Hi, Has anyone attempted to measure this and if so how? Regards, David ------ACB discussion List Information-------- This is an open discussion list for the academic and clinical community working in clinical biochemistry. Please note, archived messages are public and can be viewed via the internet. Views expressed are those of the individual and they are responsible for all message content. ACB Web Site http://www.acb.org.uk Green Laboratories Work http://www.laboratorymedicine.nhs.uk List Archives http://www.jiscmail.ac.uk/lists/ACB-CLIN-CHEM-GEN.html List Instructions (How to leave etc.) http://www.jiscmail.ac.uk/ ------ACB discussion List Information-------- This is an open discussion list for the academic and clinical community working in clinical biochemistry. Please note, archived messages are public and can be viewed via the internet. Views expressed are those of the individual and they are responsible for all message content. ACB Web Site http://www.acb.org.uk Green Laboratories Work http://www.laboratorymedicine.nhs.uk List Archives http://www.jiscmail.ac.uk/lists/ACB-CLIN-CHEM-GEN.html List Instructions (How to leave etc.) http://www.jiscmail.ac.uk/