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Hi Jonathan,
I came across this in January. Blackboard performed a patch for us and it is now working again. See below for full details:-
From: Bb Support [mailto:[log in to unmask]]
Subject: Case Number: 01882201 Update Client Subject: error on loading multiple files to content area.
Summary: error on loading multiple files to content area
The following is an update on your support case:
The patch is scheduled for release for today afternoon I will assign the support incident for that problem to the case so that you are updated when this happens
Thank you
Sincerely,
Georgi Pohlupkov
Technical Support Manager EMEA
Blackboard INC
Kind Regards
Fraser
Fraser McLeish • Learning Technologist • School of Health and Life Sciences
Glasgow Caledonian University • [log in to unmask]
From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]]
On Behalf Of Blatchford, Jonathan J
Sent: Thursday, February 13, 2014 1:31 PM
To: [log in to unmask]
Subject: Java and multiple file upload in course files
Hi All,
Having an odd problem with the multiple file upload in the course content area for one of our staff, the java applet appears and you can drag and
drop files in but when you click on submit nothing happens… (same in every browser)
The problem started after java was auto updated to 1.7 r51 – which broke multiple file upload entirely – it just showed an error. I then downgraded
Java to 1.7 r45 (which we know works) and the upload box appeared again. After clearing the java cache, uninstalling all versions of java entirely and installing 1.7r45 fresh and rebooting… still no joy, the upload files box you can drag and drop in to appears
but you cannot click on browse or submit. I’ve also checked there are no java prompts hiding behind any other windows and that the plugin is allowed to run in the browser.
Has anyone else seen anything like this? If so how did you fix it?!
Many thanks
Jonathan
Jonathan Blatchford
E-learning Technical Support Manager
Imperial College London