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*Apologies for cross-posting* Seems to me that it is vital, as some have already suggested, that when purchasing eBooks: 1) Caveat emptor - read the DRM and terms and conditions in the contracts (we did BTW, but even so) 2) Do NOT assume you are buying a product like a print book just because they all unhesitatingly state the eBook purchase is "in perpetuity". In actuality the "in perpetuity" is only valid if you consider your "purchase" as leasing rather than actually purchasing in the conventional sense. There are just too many other parties involved to make it a concrete, absolute purchase, in law or otherwise. There will always be a get-out clause (eg, Force Majeure) or valid excuse. Parties in this case can involve, the eBook supplier, the publisher, the various ISPs, the electricity companies, etc etc... 3) I still think there is room for a UKeiG course on the pitfalls of eBook purchasing or perhaps ePublishing purchasing because there is even more to say about eJournal purchasing (or leasing). I know for a fact that several CHILL members would welcome one. Best wishes (and thanks) Roger From: Roger Farbey Sent: 14 January 2014 10:38 To: [log in to unmask] Subject: Re: eBooks *Apologies for cross-posting...but we're kind of desperate* We complained to one of our eBook suppliers that two of the book titles we purchased have got mixed up and both display a different book (one which we haven't even purchased) . Their technical support department replied as follows "Thank you for reporting this error - sometimes the wrong PDF does get attached to the wrong record - in this case it is a bit of a mess with 3 titles involved! I have reported this to our production team and hopefully we can get it fixed soon - though please note this can take some time as we may need to source a new PDF (sic) from the publisher. I will let you know when we have resolved this issue." Does anyone know what legal redress we have here regarding the sale of eBooks and their subsequent errors? Ps Surely eBooks and their pitfalls and problems is a subject ripe for a UKeiG symposium of some sort? I couldn't see anything on eBooks in the 2014 UKeiG calendar. Best wishes Roger Roger Farbey Head of Library & Knowledge Services British Dental Association 64 Wimpole Street London W1G 8YS 020 7563 4193 (direct line) www.bda.org<http://www.bda.org/> Consider the environment before printing this e-mail! Save paper by printing only if absolutely necessary ----------------------------------------------------------------------------- This email may contain confidential information and may be protected by law as a legally privileged document and copyright work. Neither its content, nor the name of the addressee, should be disclosed and it should not be given or copied to anyone other than the person(s) named or referenced above. If you have received this email in error please contact the sender. -----------------------------------------------------------------------------