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Hi
We have had a request from some of our student facing staff for training in how to deal with students who may potentially turn violent. It sounds as if it is mainly about improving staff’s confidence in dealing
with very aggressive or aggressive sounding students confidently and turning the situation around. The staff could be student services, lecturers or any other student facing staff.
We offer training on Assertiveness, Customer Service and Influencing Skills already which all touch on the subject but we are now considering whether a ½ day specific session might be more appropriate for this
rare situation.
Has anybody else offered any training relating to this? Can you recommend anybody?
Our security staff already receive training from the local police force in dealing with difficult and potentially violent situations and the training would need to be different as we don’t expect our staff to
physical restrain somebody for example.
Regards,
Andrea
Andrea Lechner
HRM (Development & Diversity)
Anglia Ruskin University
0845 196 4929
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