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Oh, I do like where this is going Jen! Taking records management into the 'knowledge' domain.
You know I used to get all wound up and fuming on discussion forums about the word 'knowledge' being used as a synonym for 'information' or indeed 'records'. The charming Stephen Bounds (cough, an Australian, splutter*) managed to convince me, however, that a 'knowledge' system might be one that, through perhaps social media techniques, was able to collectively and incrementally improve on the information in a system one might normally be called an information or records management system.
So when your local library catalogue allows you to comment on and rate the books you've read it improves our collective 'knowledge' to a degree, for instance. Hmmmm... I'm still struggling but certainly see the reasoning there.
Putting this into practice however, how do we drive the behaviour of our records management systems to not just preserve and dispose of evidence but also put our organisations into a strategically dominant position based on the value that evidence provides? There is rich potential for records managers to sell their role there.
And don't worry, I still get wound up when people push 'knowledge' as a capability without any understanding of information or records management 8^)
Adam Pope
* I spent most of life in the infinitely more cultivated New Zealand
On 16/10/2013 8:20 PM, "Jen Parker" <[log in to unmask]> wrote:
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> Great article this, that talks about the new electronic patient record (EPR) agenda in the NHS and specifically "the blame game" that ensues when things go wrong. The author encourages us to be realistic about the evolutions that technology / software implementations must go through to serve people properly.
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> http://talk.gaelquality.com/blog-0/bid/188157/Greater-Glasgow-Clyde-NHS-Trust-will-IT-lessons-be-learned
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> Having worked on an EPR system implementation (in Oxford) and helped to design a corporate classification scheme, in the private sector, (ahead of our DMS pilot) that was effectively out-of-date as soon as it went live, I was comforted by the author's wise words.
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> However, the sad fact is that no human system is ever going to be 100% robust - as there can always be new combinations of accidents and occurrences that were never anticipated and which can get through the defences.
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> How have other RM practitioners managed to keep their corporate classifications schemes ever-relevant, I wonder, in a DMS? Only, ours was like pulling teeth.. (in 2007).
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> Jen Parker
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> For any technical queries re JISC please email [log in to unmask] For any content based queries, please email [log in to unmask]