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After a reasonable time and several attempts at contacting the 'borrower', we invoice for the replacement cost plus a £10 admin charge per book. The admin charge remains payable even if the books are then returned. Best wishes Jenny Jenny Lang Head Librarian Healthcare Library Salisbury NHS Foundation Trust Salisbury Wiltshire SP2 8BJ 01722 336262 ext 4469 [log in to unmask] Access the library website at www.library.salisbury.nhs.uk <http://www.library.salisbury.nhs.uk/> ________________________________ From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Roddham Mike Sent: 11 October 2013 12:36 To: [log in to unmask] Subject: Re: Money, money, money In soon-to-be-wet-and-windy West Sussex, we send an underdue (reminding that the book will be due in 2-3 days) and an overdue the week after. No fines so far. If no response, we send a letter after a fortnight with a £2 admin fee. If that doesn't work it gets past to Finance and the admin fee rises to £5. I don't like fines, as I think they inhibit a good working relationship and encourage users to think of us like public libraries. Our charge is for wasting our time! Regards Mike Mike Roddham Head of Service West Sussex Knowledge & Libraries 01243 831507or internal extn 2778 [log in to unmask] http://www.westsussexknowledge.nhs.uk <http://www.westsussexknowledge.nhs.uk/> The information contained in this e-mail may be subject to public disclosure under the NHS Code of Openness or the Freedom of Information Act 2000. Any processing, redistribution, disclosure, or reproduction of this message, except as intended is prohibited. Unless the information is legally exempt from disclosure, the confidentiality of this e-mail and your reply cannot be guaranteed. If you received this e-mail in error, please notify the sender and remove all copies of the message, including any attachments. Any views or opinions expressed in this e-mail (unless otherwise stated) may not represent those of Western Sussex Hospitals NHS Foundation Trust. ________________________________ From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Barbara Norrey Head of Evidence Based Practice Sent: 11 October 2013 11:27 AM To: [log in to unmask] Subject: Re: Money, money, money Hi Leanne We were small and beautiful too. We gave three written warnings and then just issued an ultimatum asking them to pay the total book price. To be fair we had few transgressors, and occasionally ended up going to collect the books ourselves from far flung corners of Essex, but the threat usually worked and is possibly more manageable that a fine system ? Best wishes from wet and windy Colchester. Barbara From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Kendrick, Leanne Sent: 10 October 2013 17:47 To: [log in to unmask] Subject: Money, money, money Hello, We are a small but beautiful (in a brown and pink 1970's retro style) NHS library and currently we do not charge fines for overdue books. I am considering implementing fines from 1/4/14 and I would be grateful for any hints and tips on how to make this process painless. I would also be interested in knowing if charging fines has reduced the amount of books that do not get returned or if you invoice more as fines have no effect. What made you decide on your current fine charges? If recently implemented- what opposition did you encounter? Thanks ever so much, Over and out (from a wind battered Norfolk) L Leanne Kendrick Knowledge/Library Services Manager The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust Gayton Road, King's Lynn, Norfolk. PE30 4ET. e: [log in to unmask] <mailto:[log in to unmask]> t: 01553 613792 f: 01553 613883 Click HERE <https://www.elms.nhs.uk/uhtbin/cgisirsi/0/ST/0/57/49?user_id=KLOPAC> to search our catalogue and renew and request items online. Follow us on Twitter @QEHKLlib you can now access UpToDate via your Athens account- get in touch to find out more. Unless expressly stated otherwise the contents of this message represent only the views of the sender as expressed only to the recipient. This does not commit Queen Elizabeth Hospitals NHS Foundation Trust (QEHKL.NHS.UK) to any course of action and is not intended to impose any legal obligation upon Queen Elizabeth Hospitals NHS Foundation Trust. If received in error, please return to [log in to unmask] and destroy any copies immediately. This footnote also confirms that the contents have been checked for the presence of known computer viruses. This email (including any attachments) is intended only for the recipient(s) named above. 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