Position Title: Junior Support Consultant (with German)
Start date: November 2013
Location: Edinburgh
Description
GeoWise is part of the ESRI group and creates innovative software to simplify and enhance the management and presentation of geography and statistics in Rich Internet applications. Our award winning InstantAtlas software is widely used in the UK and abroad.
An exciting opportunity has arisen to join our Support team. The Support team participates in a wide range of activities including the delivery of pre- and post-sales technical support, software testing and the creation of user documentation.
The successful candidate will work within the Support team to provide customer support for our InstantAtlas software. They will be liaising with senior management and in contact with clients, mainly by phone and email.
Roles & Responsibilities
- Deliver pre/post-sales technical support
- Deliver software training
- Creation of user documentation in both English and German
- Translation of software interface text and documentation from English to German
- Software testing following existing test plans
To be eligible for this position you need:
- Strong English and German language skills (spoken and written)
- Degree or Masters in numerical or geographical discipline
- Experience using desktop GIS software such as ESRI or MapInfo
- Experience using Microsoft Excel and/or Access
- Good communication skills
- Well organised and methodical approach
- Strong data manipulation and problem solving skills, ideally with some knowledge of applications for socio-economic statistics
- Able to produce detailed and accurate work
- Able to work as part of a team
- Experience of translation and/or technical writing is preferable
- You must already be eligible to work in the UK for a period of at least 2 years
Occasional travel may be necessary.
Benefits
Salary will be dependent on candidate skills and level of experience. Other benefits include company pension contribution, childcare vouchers, life assurance, bike to work scheme, 23 days holiday which increases with tenure.
To apply
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