I don't see how. I don't think anyone is suggesting cold calling/texting museum visitors. They would have to initiate the interaction themselves, surely? And then they would have consented.
I have experimented a very little with this sort of technology. It is extremely engaging and interesting. One key problem in the past was the extremely low audio quality associated with telephony but maybe this has improved.
Jo
__________________________________________________
Jo Pugh
Research Engineer | The National Archives / University of York
tel. +44 (0)20 8392 5330
The National Archives, Kew, Richmond, Surrey TW9 4DU
www.nationalarchives.gov.uk
-----Original Message-----
From: Museums Computer Group [mailto:[log in to unmask]] On Behalf Of Reynolds, Trevor
Sent: 30 September 2013 09:27
To: [log in to unmask]
Subject: Re: twilio
Interesting stuff but some of the possibilities they offer could potentially conflict with the regulations on automated calls:
http://www.ico.org.uk/for_organisations/privacy_and_electronic_communications/the_guide/automated_calls
And electronic mail (which includes SMS)
http://www.ico.org.uk/for_organisations/privacy_and_electronic_communications/the_guide/electronic_mail
Trevor Reynolds
Collections Registrar, English Heritage
tel: +44 (0) 1904 601905. 37 Tanner Row, York, YO1 6WP
-----Original Message-----
From: Museums Computer Group [mailto:[log in to unmask]] On Behalf Of Hannah Locke
Sent: 30 September 2013 08:41
To: Reynolds, Trevor
Subject: Re: twilio for web to SMS
Hi All,
We're familiar with the guys at Twilio and have attended several hackathon events with them. We used their API to create a "text to vote" system, along with Arduino and PC laptops to influence the user's experience of a physical space on the Real Weather project which you can read about here http://specialmoves.com/research-and-development/labs/four-amazing-ways-to-experience-data
Best
Hannah
Hannah Locke
Head of Business Development
and Marketing
020 3176 4600
07584 038 692
www.specialmoves.com
@specialmoves
Our blog
On 30 Sep 2013, at 08:13, Andrew Lewis <[log in to unmask]> wrote:
> Twilio looks interesting. I like the concept. Not playing with it at
> all, but this bit caught my eye:
>
> "Twilio lets you use standard web languages to build SMS and voice
> applications. We're connected to carrier networks globally and expose
> them to you via a clean, powerful web API. So bring your favorite
> programming language, a web server, and build the next generation of
> communications with us."
>
> Obviously in sales talk here, but the concept is nifty. Ta for the
> heads-up
>
> Andrew
>
> Andrew Lewis
> Acting Head of Digital Media
> Digital Media Team
> Victoria and Albert Museum
> South Kensington
> London SW7 2RL
>
> 020 7942 2373
> [log in to unmask]
> www.vam.ac.uk/digitalmedia
> linkd.in/andrewlewis ( www.vam.ac.uk/digitalmedia ) @rosemarybeetle (
> https://twitter.com/rosemarybeetle )
>
>
>
>>>> MCG automatic digest system <[log in to unmask]> 29/09/2013
> 00:00 >>>
> There are 2 messages totaling 150 lines in this issue.
>
> Topics of the day:
>
> 1. Twilio (2)
>
> ****************************************************************
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>
> ----------------------------------------------------------------------
>
> Date: Sat, 28 Sep 2013 12:07:00 +0100
> From: Mike Ellis <[log in to unmask]>
> Subject: Twilio
>
> Hey all
>
> I've just been fiddling with Twilio - https://www.twilio.com - which
> enables you to do exciting things with phone numbers...(!)
>
> You can do stuff like "if user calls this number then read out this
> text" or "route this number through to this extension" or "ask user to
> choose from the menu" or even "send this data to an API" or...
>
> And - I thought that this would potentially be a pretty amazing
> platform to build audio tours on. You could purchase a toll-free
> number and then have a web-based backend where you uploaded recordings
> of curators or whatever. I'm still playing but I'm pretty sure sending
> the user a web link via SMS or email or whatever is all going to be
> possible too..
>
> Anyway - wondering if anyone has played with this or similar?
>
> cheers!
>
> Mike
>
> _____________________________
>
>
> Mike Ellis
>
> Thirty8 Digital: a small but perfectly formed digital agency:
> http://thirty8.co.uk
>
> * My book: http://heritageweb.co.uk *
>
>
>
>
>
> ****************************************************************
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> ****************************************************************
>
> ------------------------------
>
> Date: Sat, 28 Sep 2013 12:49:45 +0100
> From: Peter Pavement <[log in to unmask]>
> Subject: Re: Twilio
>
> Hi Mike
>
> I just had a good rummage around and there looks like there's loads of
> potential there.
>
> We did some interesting work with SMS gateways before - stringing
> together social interaction and UGC type things for pre-smartphone
> phones. The most successful was a mobile "book group" hub where
> participants were discussing their reads wherever they might be -
> something we take for granted now with smartphones! SMS gateways are
> really simple to run though, just a simple server side script (usually
> php), a simple database (often just one table) and a phone number and
> off you go. We've also used them for verifying sign ups and for things
> like charity pledges at events. The biggest overhead cost was usually
> renting the number, but it looks like Twilio (and no doubt their
> competitors) have got this down to minimal charges.
>
> The prospect of being able to do the same thing with calls looks
> pretty exciting. I could also see the integration of everyday
> "interfaces" like phone and sms being used to encourage more takeup of
> higher powered functionality in native apps so you can get around the
> commonly woeful data connectivity in cultural venues but still have
> access to the juicy stuff.
>
> All the best
>
> Peter
>
>
> Peter Pavement
> Surface Impression Ltd
> 01273 958600
> [log in to unmask]
> www.surfaceimpression.com
>
>
>
> On 28 Sep 2013, at 12:07, Mike Ellis <[log in to unmask]> wrote:
>
>> Hey all
>>
>> I've just been fiddling with Twilio - https://www.twilio.com - which
> enables you to do exciting things with phone numbers...(!)
>>
>> You can do stuff like "if user calls this number then read out this
> text" or "route this number through to this extension" or "ask user to
> choose from the menu" or even "send this data to an API" or...
>>
>> And - I thought that this would potentially be a pretty amazing
> platform to build audio tours on. You could purchase a toll-free
> number and then have a web-based backend where you uploaded recordings
> of curators or whatever. I'm still playing but I'm pretty sure sending
> the user a web link via SMS or email or whatever is all going to be
> possible too..
>>
>> Anyway - wondering if anyone has played with this or similar?
>>
>> cheers!
>>
>> Mike
>>
>> _____________________________
>>
>>
>> Mike Ellis
>>
>> Thirty8 Digital: a small but perfectly formed digital agency:
> http://thirty8.co.uk
>>
>> * My book: http://heritageweb.co.uk *
>>
>>
>>
>>
>>
>> ****************************************************************
>> website: http://museumscomputergroup.org.uk/
>> Twitter: http://www.twitter.com/ukmcg
>> Facebook: http://www.facebook.com/museumscomputergroup
>> [un]subscribe: http://museumscomputergroup.org.uk/email-list/
>> ****************************************************************
>
>
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>
> ------------------------------
>
> End of MCG Digest - 27 Sep 2013 to 28 Sep 2013 (#2013-200)
> **********************************************************
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