Just emailed them as well
Vicky Buckle
Examinations Officer
Bishop Burton College
Telephone - 01964553026
Email - [log in to unmask]
From: The FE Exams Network mailing list [mailto:[log in to unmask]]
On Behalf Of Kate Oliver
Sent: 09 September 2013 10:43
To: [log in to unmask]
Subject: Re: Account Services - Let us know how we are doing
Start of a new week start of Edexcel being useless again.
They want us to complete their survey, I would assume to make improvements to their account specialist service, but when you click on it you get a message saying……….
Doesn’t bode well for the year to come!!! Have sent them an email back asking them to try it themselves!!!
Ooh I do love a grumpy Monday morning….It’s so nice to get back to normality after the peace, calm and tranquillity of the summer break J
Kate
Kate Oliver
Examinations Manager
020 8326 2298
West Thames College
London Road
Isleworth
TW7 4HS
From: Service Operations Surveys [mailto:[log in to unmask]]
Sent: 09 September 2013 10:31
To: Kate Oliver
Subject: Account Services - Let us know how we are doing
Dear Kate Oliver,
Last year, we launched an account specialist service for exams officers that gives you a named point of contact for all of your Edexcel administrative enquiries.
It is important for us to know how well this personalised service meets your needs and to give you the opportunity to feedback on the service you receive from your account specialist. I would be grateful if you could take a couple of minutes to tell us about your experiences by completing a short survey via the link below.
http://www.pearsonpanel.co.uk/uc/AccountServices/?code=a4edc568674f868c
Upon completion of the survey you will automatically be entered into a prize draw to win an Apple iPad-mini.
The survey is available from Monday 9th September until 3pm on Friday 20th September.
Thank you for taking the time to complete the survey. Your views will help us to make the changes needed to keep on improving our service.
David Sands
Head of Account Services (Schools and FE),
Edexcel & Pearson UK
One90 High Holborn
London
WC1V 7BH
D: +44 (0)844 463 2535
Pearson
Always Learning
Learn more at www.pearson.com
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