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This is so funny - we are in the midst of our own confusing CG issue with name data - we have several merged candidates and when we search for them via WG using one ENR, a different one comes up. And when we search for them using their name (and gender) - nothing comes up! Janet Clark is on the case... ________________________________ [Description: Description: Description: Description: YC_logo_RGB1]Elaine Monks Exams Manager National Centre Number 63459 Yeovil College | Mudford Road | Yeovil | BA21 4DR * +44 (0)1935 845523 ü www.yeovil.ac.uk<http://www.yeovil.ac.uk/> From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Duncan Buck Sent: 25 September 2013 11:49 To: [log in to unmask] Subject: Re: Order of names being changed when uploading registration files into C&G's Walled Garden Kelly dreadful hold music!! LOL. If only that was the only problem. It appears that my medication must be kicking in given that I find that so amusing. Duncan Duncan Buck Exams Co-ordinator Herefordshire & Ludlow College DDI: 01432 365315 Int: x315 Group Email: [log in to unmask]<mailto:[log in to unmask]> Please remind students that NO Mobile Phones, iPods, MP3/4 players, or any device with electronic storage are to be taken into examination rooms, and that Photo ID has to be shown for all examinations >>> Kelly Tomas <[log in to unmask]<mailto:[log in to unmask]>> 9/25/2013 11:35 am >>> There's just no way I can't comment on this post - City and Guilds DO MY HEAD IN!!!!!!!!!! Longwinded processes, rubbish staff, dreadful hold music!!, a nightmare for replacement certs, everything always has to be in writing, not user friendly in any way - and even our regional office which is meant to be the more helpful, knowledgeable and easier to deal with side of things are rubbish too!! Anyway i fell better now thanks! Kelly City College Plymouth ________________________________ From: The FE Exams Network mailing list [[log in to unmask]] on behalf of Sue Hughes [[log in to unmask]] Sent: 25 September 2013 11:16 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: Order of names being changed when uploading registration files into C&G's Walled Garden Good Morning All I normally just sit and enjoy the e-mails but I had to respond to this one. I've also had this problem on several occasions and I just go in and update the student myself via the Walled Garden. It's by far the least stressful option. However an even bigger problem that has occurred, not lately thank goodness, but on at least 10 occasions is following a registration transmission I find that the wrong candidate has been registered, usually someone with a very similar name and date of birth. Then I have to contact C&G to cancel the registration and ask for the correct candidate to be registered. Depending on who deals with my request at Centre Support depends on how this is resolved. Mostly I have to send numerous e-mails, often repeating myself to get the right candidate registered and a credit note for the wrong one. Not good customer service seeing it was them what made the mistake in the first place! Rant over....have a good day on Planet Exams. Cheers! Sue Sue Hughes Cynorthwyydd Arholiadau/ Exams Assistant Adran Arholiadau/ Exams Department Grwp Llandrillo Menai Tel: 01492 546666 est 598 [log in to unmask]<mailto:[log in to unmask]> On 25 September 2013 09:17, Paul Crowther <[log in to unmask]<mailto:[log in to unmask]>> wrote: Dear all, We made some registrations in C&G's Walled Garden yesterday by uploading a file from our MIS system (EBS) and came across an odd problem that I thought you might like to know about. In both cases the student was a 'new' student and did not exist in Walled Garden. 1) EDI file data: Forename: India Middle name: (Null) Surname: de Silva Jeffries After the file was processed, this appeared in Walled Garden as: Forename: India Middle Name: Silva Surname: de Jeffries (So part of her surname has been moved to the middle name field, thus changing her name from India de Silva Jeffries to India Silva de Jeffries) 2) EDI file data: Forename: Andre Middle name: (Null) Surname: Tome De Brito After the file was processed, this appeared in Walled Garden as: Forename: Andre Middle Name: Tome Surname: de Brito (Although the order of his name has remained the same, part of his surname has been moved to the middle name field which could make searching for his record very difficult) Has anyone else ever come across this? 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