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Good Morning All I normally just sit and enjoy the e-mails but I had to respond to this one. I've also had this problem on several occasions and I just go in and update the student myself via the Walled Garden. It's by far the least stressful option. However an even bigger problem that has occurred, not lately thank goodness, but on at least 10 occasions is following a registration transmission I find that the wrong candidate has been registered, usually someone with a very similar name and date of birth. Then I have to contact C&G to cancel the registration and ask for the correct candidate to be registered. Depending on who deals with my request at Centre Support depends on how this is resolved. Mostly I have to send numerous e-mails, often repeating myself to get the right candidate registered and a credit note for the wrong one. Not good customer service seeing it was them what made the mistake in the first place! Rant over....have a good day on Planet Exams. Cheers! Sue Sue Hughes Cynorthwyydd Arholiadau/ Exams Assistant Adran Arholiadau/ Exams Department Grŵp Llandrillo Menai Tel: 01492 546666 est 598 [log in to unmask] On 25 September 2013 09:17, Paul Crowther <[log in to unmask]> wrote: > Dear all, > > > > We made some registrations in C&G's Walled Garden yesterday by uploading > a file from our MIS system (EBS) and came across an odd problem that > I thought you might like to know about. In both cases the student was a > 'new' student and did not exist in Walled Garden. > > > > 1) EDI file data: > > Forename: India > > Middle name: (Null) > > Surname: de Silva Jeffries > > > > After the file was processed, this appeared in Walled Garden as: > > Forename: India > > Middle Name: Silva > > Surname: de Jeffries > > (So part of her surname has been moved to the middle name field, thus > changing her name from India de Silva Jeffries to India Silva de Jeffries) > > > > 2) EDI file data: > > Forename: Andre > > Middle name: (Null) > > Surname: Tome De Brito > > > > After the file was processed, this appeared in Walled Garden as: > > Forename: Andre > > Middle Name: Tome > > Surname: de Brito > > (Although the order of his name has remained the same, part of his surname > has been moved to the middle name field which could make searching for his > record very difficult) > > > > Has anyone else ever come across this? I've raised it with C&G. > > > > regards, > > > > Paul Crowther > > Exams team, Data Management Services, > > Bournemouth & Poole College. > > 01202 205765 > Confidentiality: This email and its attachments are intended for the > above named only and may be confidential. If they have come to you in > error, you must take no action based on them, nor must you copy or show > them to anyone; please reply to this email and highlight the error. > Security Warning: Please note that this email has been created in the > knowledge that Internet email is not a 100% secure communications medium. > We advise that you understand and accept this lack of security when > emailing us. Viruses: Although we have taken steps to ensure that this > email and attachments are free from any virus, we advise that in keeping > with good computing practice the recipient should ensure they are actually > virus free. > -- ******************************************************************* Mae'r e-bost yma ac unrhyw ffeiliau a drosglwyddir oddi fewn iddo yn gyfrinachol, a bwriedir ef ar gyfer yr unigolyn neu'r endidau mae wedi ei gyfeirio ato'n unig. Os ydych wedi derbyn yr e-bost yma trwy gamgymeriad hysbyswch yr anfonwr system os gwelwch yn dda. ******************************************************************* This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender. *******************************************************************