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Hi
We have a new Quality Manager who wants me to spend a few minutes telling her of my issues with C&G, a few minutes………………………..
When I told her that I had neither the time or the energy to go through all the issues with her ( I have gone through them numerous times with previous Quality Managers) she assured me that she had contacts at C&G and all our problems would soon be solved.
All I can say is that she has a lot to learn!
Cath Smith
Examinations Officer
MIS/Exams
Tel: 368
Fax: 01780 484301
Email: [log in to unmask]">[log in to unmask]
Drift Road, Stamford, Lincolnshire, PE9 1XA
P Please think before you click 'reply all'
P Please consider the environment - do you really need to print this email?
From: The FE Exams Network mailing list [mailto:[log in to unmask]]
On Behalf Of Colin Humphreys
Sent: 25 September 2013 12:34
To: [log in to unmask]
Subject: Re: Order of names being changed when uploading registration files into C&G's Walled Garden
That’s brought a smile to what is becoming a very bad week. Thanks Kelly.
Regards,
Colin Humphreys
Rheolwr Cofrestru ac Asesu /Registrations and Assessments Manager
EMIS
Coleg y Cymoedd
Ffon/Tel:
Rhif Uniongyrchol/Direct Line: 01443 663242
Ffacs/Fax: 01443 663228
Ebost/email: [log in to unmask]
From: The FE Exams Network mailing list [mailto:[log in to unmask]]
On Behalf Of Kelly Tomas
Sent: 25 September 2013 11:35
To: [log in to unmask]
Subject: Re: Order of names being changed when uploading registration files into C&G's Walled Garden
There's just no way I can't comment on this post - City and Guilds DO MY HEAD IN!!!!!!!!!!
Longwinded processes, rubbish staff, dreadful hold music!!, a nightmare for replacement certs, everything always has to be in writing, not user friendly in any way - and even our regional office which is meant to be the more helpful, knowledgeable and easier to deal with side of things are rubbish too!!
Anyway i fell better now thanks!
Kelly
City College Plymouth
From: The FE Exams Network mailing
list [[log in to unmask]] on behalf of Sue Hughes [[log in to unmask]]
Sent: 25 September 2013 11:16
To: [log in to unmask]
Subject: Re: Order of names being changed when uploading registration files into C&G's Walled Garden
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Good Morning All
I normally just sit and enjoy the e-mails but I had to respond to this one.
I've also had this problem on several occasions and I just go in and update the student myself via the Walled Garden. It's by far the least stressful option.
However an even bigger problem that has occurred, not lately thank goodness, but on at least 10 occasions is following a registration transmission I find that the wrong candidate has been registered, usually someone with a very similar name and date of birth.
Then I have to contact C&G to cancel the registration and ask for the correct candidate to be registered.
Depending on who deals with my request at Centre Support depends on how this is resolved.
Mostly I have to send numerous e-mails, often repeating myself to get the right candidate registered and a credit note for the wrong one. Not good customer service seeing it was them what made the mistake in the first place!
Rant over....have a good day on Planet Exams.
Cheers!
Sue
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Sue Hughes
Cynorthwyydd Arholiadau/ Exams Assistant
Adran Arholiadau/ Exams Department
Grŵp Llandrillo Menai
Tel: 01492 546666 est 598
On 25 September 2013 09:17, Paul Crowther <[log in to unmask]> wrote:
Dear all,
We made some registrations in C&G's Walled Garden yesterday by uploading a file from our MIS system (EBS) and came across an odd problem that I thought you might like to know about. In both cases the student was a 'new' student and did not exist in Walled Garden.
1) EDI file data:
Forename: India
Middle name: (Null)
Surname: de Silva Jeffries
After the file was processed, this appeared in Walled Garden as:
Forename: India
Middle Name: Silva
Surname: de Jeffries
(So part of her surname has been moved to the middle name field, thus changing her name from India de Silva Jeffries to India Silva de Jeffries)
2) EDI file data:
Forename: Andre
Middle name: (Null)
Surname: Tome De Brito
After the file was processed, this appeared in Walled Garden as:
Forename: Andre
Middle Name: Tome
Surname: de Brito
(Although the order of his name has remained the same, part of his surname has been moved to the middle name field which could make searching for his record very difficult)
Has anyone else ever come across this? I've raised it with C&G.
regards,
Paul Crowther
Exams team, Data Management Services,
Bournemouth & Poole College.
01202 205765
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